Adam Elson Email & Phone Number

Ibiza, Spain

• Creating artwork, updating social media and promoting weekly events in Ibiza• Answering customers questions regards to events and posts on most social media platforms• Planning and overseeing events and coordinating with individuals while keeping costs to a minimum• Artist liaison for several major Dj’s on various event nights• Ensuring health, safety and insurance regulations are adhered too in the different venues

Nuneaton, Warwickshire, United Kingdom

• Responsible for receiving high volumes of calls on a day to day basis and adhering to company SLAS• Using SAP, CRM and other various systems to book in customers deliveries• Ensuring all notes relating to delivery information are updated accurately and filed correctly in a timely manner to make deliveries run as smooth and as efficient as possible• Responsible for managing goodwill when it was necessary while updating loyalty card points and vouchers earned by customers• Setting up new loyalty cards and sending them via post while making sure new cards are linked correctly

Coventry, United Kingdom

• Responsible for receiving high volumes of calls on a day to day basis and adhering to company SLAS• Responding to customers via an online chat within in timely manner, with accurate information • about products while sometimes finding the correct department to deal with their queries• Using SAP, CRM and other various systems to book in customers deliveries• Ensuring all notes relating to delivery information are updated accurately and filed correctly in a timely manner to make deliveries run as smooth and as efficient as possible• Contacting customers to make them aware of issues with deliveries notified by all UK warehouses

Warwick, Warwickshire, United Kingdom

• Responsible for receiving high volumes of calls on a day to day basis and adhering to company SLAS• Using SAP, CRM and other various systems to provide accurate up to date information• Responsible for updating customers and retailers with financial queries on contracts and options• Ensuring all notes relating are updated accurately and filed correctly and in a timely manner• Responsible for managing goodwill budgets up to £100 per customer• Using several computer programs to find financial figures and re-financing contracts• Manage diary to prioritise work load to ensure I adhere to Company SLAs and customer expectations • Fully trained in the importance of the Data Protection Act and ensuring 100% compliance

Warwick, Warwickshire, United Kingdom

• Responsible for receiving high volumes of calls on a day to day basis and adhering to company SLAS• Using SAP, CRM and other various systems to provide accurate up to date information• Responsible for updating customers and retailers with financial queries on contracts and options• Ensuring all notes relating are updated accurately and filed correctly and in a timely manner• Responsible for managing goodwill budgets up to £100 per customer• Using several computer programs to find financial figures and re-financing contracts• Manage diary to prioritise work load to ensure I adhere to Company SLAs and customer • expectations • Fully trained in the importance of the Data Protection Act and ensuring 100% compliance

Coventry, United Kingdom

• Landar Limited is a specialist automotive management consultancy that provides outsourced management and administrative support services to the automotive industry.Our job is to work with the retailers to make sure optimisation of the fleet cars we provide support in, are being used correctly and efficiently while tracking repair on the customers vehicles. If the retailers are failing to do so we look to find ways to resolve the different situations that arise and penalise, if they are not co-operating. It is key that we build relationships over the phone and by email. Also being able to update information to our systems correctly and accurately. Time keeping and planning ahead is a major part of the role also.• Responsible for managing vehicle breakdown and repair end to end• Responsible for liaising and updating customers and retailers• Using SAP, CRM and other various systems to provide accurate up to date information• Ensure all notes relating to repairs are updated and filed correctly and in a timely manner• Manage part tracking systems, technical systems and information given by these to relay to customer and retailers.• Building strong relationships across the retailer network• Investigate issues and negotiate solutions with customers and retailers• Manage online request systems, agreeing assistance requests from retailers• Manage work diary to prioritise work load to ensure I adhere to Company SLAs• Consistently achieving lowest Vehicle off road spend through recharge to retailer network• Responsible for reporting results and managing targets

Coventry, West Midlands, United Kingdom

• Responsible for receiving high volumes of calls on a day to day basis and adhering to company SLAS.• Keeping up to date with product and technical information in order to answer customer queries• Manage internal ordering system ensuring accuracy of input and maintenance of notes• Responsible for end to end solution to customer problems, including logging, investigating and resolving• Using SAP, CRM and other various systems to provide accurate up to date information• Managing of order tracking for missing parcels and resolving customer queries• Fully trained in the importance of the Data Protection Act and ensuring 100% compliance.• Ensuring discretion for the customer due to the nature of the business

Birmingham, United Kingdom

Robotic Engineer employed by LDRS. Contracted to Jaguar Land Rover. Jaguar Land Rover - SolihullF-Pace - Jaguar XE - iPace• Maintaining Rivet/gluing robot routines, in order to keep production on schedule• Backing up all work once modified and uploading to a share point making sure work is explained and it is clear what has been changed• Modifying rivet and sealer programs and making sure that all is running for production.• Settings up parts on work stations to test build cars ready for production whilst ensuring routines run around the car safely without collision

Coventry, United Kingdom

• Working in store, trained in all aspects of retail shop work including check out, stock & customer assistance• Dealing with customer queries in a professional and efficient manner• Working to company SLA’s and following safety guidelines.

Coventry, United Kingdom

Head promoter - Bar Tender• Serving drinks, handling money, creating adverts and attracting clientele• Using my people skills to look after sometime inebriated customer• Setting up club nights and promoting these on social media.

Coventry, West Midlands, United Kingdom

Apprentice - Head Glass Engraver• Head of glass engraving and overseeing all of the glass engraving section• Managing the welcome desk, greeting customers, handling queries and ascertaining their needs• Banking systems - cash handling, cards and cheques• Plate engraving, developing, designing and implementing to customers request• Computer designing: Website Designing: transferring ideas to computer format ready for engraving and printing off posters, flyers and letterheads• Stock control, itemising products and picking new products• Part time employment gained at the end of apprenticeship