Responsible for designing/implementing/deploying email marketing automations in Salesforce Marketing Cloud. Took the lead on projects related to the integration between Sales Cloud and Marketing Cloud. Very proficient in all aspects of Automation Studio, particularly complex SQL queries.

In addition to maintaining below BA responsibilities I began making Product decisions. Laying out development roadmap, governance and reporting directly to senior leadership. Led initiative to reduce Salesforce spend after a material change to the business. Reduced cost by 800/k year.

Plan, design, execute on Salesforce initiatives across all departments of business. Diagram processes, write user stories, project manage development queue in JIRA. Focus on Sales and Service clouds.

• Consulted on client implementations for a Salesforce-based product.• Created business requirement and functional specification documents.• Created business use/test cases.• Handled advanced configuration and troubleshooting in Salesforce.

• Analyzed which steps of implementation process could be streamlined and automated.• Managed all single sign-on implementations and served as the internal expert on subject.• Built a reporting tool to pull key customer data. These metrics were used by the marketing team to highlight the impact GIFTS Online has in the philanthropic industry.• Worked on project to automate much of the data migration process. Decreased the average time of data migrations by 60%. These data migrations were a significant source of revenue for our Professional Services department.

Managed technical aspects of customer implementations and served as subject matter expert for SaaS products (GIFTS Online, AngelPoints). Fielded inquiries and resolved issues for sales, tech support, and product development. Consulted with customers on various projects; built custom reports, performed data migrations, data clean-up, and implemented single sign-on.• Resolved critical issue for high-profile, at-risk corporate clients through design of custom process to export employee matching gifts data from one product and import into another.Extensive work in SQL Server, mySQL, MS Access, Excel, Linux, Eclipse.

Administrated Salessorce.com platform for internal users. Created custom objects, workflows, and triggers in Salesforce as needed. Partnered with various department leaders to create custom business solutions.• Developed an application for customers to submit support cases in Salesforce. Decreased time spent by 2-4 hours per week creating cases manually from email.• Developed custom global search using Visualforce pages that improved customers searches for relevant help articles and product documentation.

Analyzed reports on site quality, identified issues, and prepared fixes for broken links, spelling errors and bad metadata. • Project manager for delivery of a new product landing page on usbank.com.

Accurately and efficiently enter invoice data into accounting system for auto repair shop.Reconcile accounts payable for more than 30 vendors to ensure accuracy of vendors' statements.