Adam Frezza Email & Phone Number

Indianapolis, Indiana, United States

• Responsible for overall operations of 4 different offices including primary care, surgery, physical medicine and rehab, GYN, neurology, and phlebology with a staff of 50+ employees
• Created first ever budget for organization with an annual revenue of more than $6,000,000
• Created financial statements and accountability structures for all site managers with variance reports
• Run leadership meetings to further train department and site managers on new/existing policies and proper ways to manage staff and serve patient needs
• Created and initiated new patient flow process to decrease wait times, improve efficiency, and improve patient satisfaction for an organization with a high proportion of walk-in patients
• Revamped employee handbook to initiate more accountability for PTO, employee scheduling, and attendance

Marlette, Michigan, United States

• Responsible for overall operations for 9 hospital departments including 6 primary care offices (4 rural health clinics), a specialty clinic, diabetes education, employee health, wound care, and 30+ employees
• Increased revenue by 35% in a 3 year period combined in 6 primary care offices
• Proficient in eCW as the electronic medical record
• Created new population health specialist role to oversee referrals, prior authorizations, outreach calls and gap closures
• Obtained PCMH designation in 5th office in 2019 and NHSC designations in the rural health offices
• Streamlined Covid-19 clinics for both Moderna and Pfizer vaccines; responsible for primary setup and scheduling for Pfizer clinic

Warren, Michigan, United States

• Created and managed budget
• Completed payroll on a bi-weekly basis
• Setup contract for HIPAA training for all 4 offices (3 not managed by myself)
• Created and maintained HIPPA & OSHA compliance binders
• Created and maintained MIPS (Medicare) & Meaningful Use (Medicaid) binders
• Created and maintained monthly reports for patient counts and referrals

Fort Gratiot, Michigan, United States

• Managed operations for 2 different sites, 5 physicians, 3 mid-level providers, and 2 nurses
• Utilized ADP (practice management system) & EMA (electronic medical records)
• Created and maintained patient satisfaction survey data
• Held monthly meetings with staff recognizing high performing staff members and ways to improve
• Led transition of office to a new skin care line (Skin Type Solutions) through Baumann Cosmetic
• Maintained data for yearly HIPAA, OSHA, and CLIA compliance

St Clair Shores, Michigan, United States

• Managed operations for 8-10 employees
• Utilized MD Synergy PM and EMR systems
• Worked in collaboration with Ascension Health on patient centered medical home (PCMH) objectives and implementation for the office
• Credentialed 2 physicians with multiple third party payers
• Obtained multiple referrals from primary care physicians to send all their foot and ankle patients to our facility
• Conducted employee reviews and responsible for hiring/firing of any non-physician employee

Clawson, Michigan, United States

• Worked with Quality Assurance Manager to audit charts and ensure organization compliance
• Initiated a fee-for-service program at the clinic
• Used PTOS (physical therapy operating system), scheduled clients, and processed payments
• Payroll, accounts receivable/payable, bookkeeping, and accounting experience
• Completed weekly stats (patient visits, scheduled visits, revenue possibilities, etc.)
• Supervised front office staff, interviewed potential employees, and disciplined employees

Master Of Arts - Ma, Healthcare Administration

Bachelor Of Science - Bs, Health Services/Allied Health/Health Sciences, General