Designed a custom application to improve proposal development, accuracy, efficiency and manage company workflow. Managed outsourced development team to implement our line of business application.Proactively conducted comprehensive testing on the line of business application, identifying and reporting bugs.Implemented ongoing application improvements aimed at increasing customer adoption by engaging and listening to clients.Solved content rights management issues though creative agreement structures.Running day-to-day operations of Information Technology Design Desk earning 1.5 M/Yr. in revenue.Tracking and monitoring KPIs for key corporate success indicators, resulting in 333% increase in average proposal output among a team of proposal developers in 3 months.As an active member of the senior management team, consistently achieved a profit rate of 30%.Advised the president in corporate financial goals and setting company culture.Learned Cisco project implementation methodology and consulted for our clients to improve professional services profitability by 24%. Consulted and guided clients on enterprise security projects.Lead customer success program, resulting in 21% reduction in churn.

-Overseeing day to day operations of Entire IT Managed Service Provider (MSP).-Increased revenue 200% in first year of employment.-Brought on new clients totaling over $250,000 worth of revenue.-Vetted and implemented core systems: Business Management, RMM, and Quoting.-Increased profitability by introducing new product packages.-Developed marketing plan for new sales and company growth.-Constant IT process evaluation and optimization, following ITIL framework.-Managed 5 direct reports and interfaced directly with the owner to implement vision.-Managed day to day operations of IT department and employees.-Negotiated contracts and brought on new clients.-Built and maintained client relationships to secure contracts.-Interviewed, hired, and trained new employees on technology and procedures.-Researched designed and Implemented multiple new products and offerings.-Designed and implemented standard operating procedures.-Optimized existing procedures and improved company bottom line.

-Managing projects to customers expectations efficiently-Authoring standard operating procedures for departmental use-Providing end user support and training for a multitude of software applications-Building and maintaining customer relationships ensuring customer satisfaction.-Configuring and engineering network infastructure

-Providing end user support and training in various university systems-Managing and troubleshooting university security systems-Editing and creating distance learning content-Troubleshooting and repairing university resources-Configuring and manage network devices and servers

-Providing end user support and training-Troubleshooting and repairing computers-Collaborating inter-departmentally to meet user needs-Working closely with managers to resolve issues

-Troubleshooting and repair user workstations-Collaborating with contractors to complete projects-Researching and planing projects-Collaborating inter-departmentally to achieve company goals-Working in secured areas to maintain integrity of network and other systems