Adam Goebel Email & Phone Number

Akron, Ohio, United States

Akron, Ohio, United States

I am currently seeking new opportunities and can be contacted via Linkedin or at adam.goebel@yahoo.com

Akron, Ohio, United States

Handled first level phone support for stores, resolving procedural inquiries; performing initial troubleshooting for all point-of-sale systems, corporate and remote user systems.Achieved the highest levels of productivity, handling over 500 calls per week and averaging 100+ calls daily. Authored 20+ knowledge base articles, which assisted my group in troubleshooting. Built a solid reputation for resolving complex issues, assumed additional responsibilities training 10 new employees.Implemented hardware and software changes for the harmonization of 300 Ultra and 1300 Zales’ stores across our brand resulting in streamlined processes and improved productivity. Escalated issues as needed and maintained communication with customer and Technical teams. Extensively utilized Service Now to record and track issues.

Pearl Harbor, Hi

Performs maintenance on electronic equipment for surface ships, electronic equipment and components used for communication. Possesses a general working knowledge of electricity and electronics.Flawlessly operated, administered, and maintained 2 critical network systems and 2 WAN connections consisting of 25 servers, 2000 LAN drops, 35 network switches, and over 1900 workstations minimizing critical systems outages that support over 5200 customers. Solely responsible for maintenance and repair of a $700K telecommunication suite, including 7 unique telephone systems, totaling over 1,500 phone lines. Provided continuous uninterrupted telephone service for 2,300 staff members in 7 different buildings. Personally installed 50 Xerox Document Centers to provide a centralized copy, fax, scan and network printing solution that saved over $100K in fax and printer ink/toner cartridges.

Coursework, Electrical And Electronics Engineering

High School Diploma