Responsibilities:Operations:• Accounting/Finance: Managing accounting functions, including invoicing, accounts receivable, and accounts payable, in conjunction with our bookkeeper, an outside accounting firm• Coordinating employee expense reporting, payroll management, monthly/quarterly financial reporting, financial analysis, budgeting, and forecasting• Improved the company's financial processes while establishing appropriate controls; support annual closing of the financials and coordination of tax returns with company’s external accounting firm. • Manage the company’s insurance policies for Workers' Compensation and Commercial Liability, including reporting and audits.• Managing hiring process of team of external contractors as well as annual tax preparation for all contactor team membersContent Strategy:• Managed daily curation of database of 15,000 companies and contact methods• Developed strategy to continually expand current company offerings based on SEO feedback and insight• Created new longer form “How-To” section that allows users to solve problems themselves and not waste time on the phone• Developed and managed company daily social media contentBusiness Development:• Pay-per-call – Established and grew new affiliate marketing program of external advertisers to hep facilitate sales calls over the phone• Co-lead GetHuman Agent - AI-driven GetHuman Agent, capable of calling companies on behalf of consumers to resolve customer service issues.• VendorSmith – Spearheaded a new product to lower cloud service bills by up to 80%.• Co-lead “GetHuman Answers” – Helped build out a comprehensive “How-to” product to help users quickly find answers to customer service problems.Team Management:• Managed an internal team of call center agents for the first 5 years.• Transitioned to a model of managing external content contractors to build out a comprehensive “How-to” product