Customer Experience Manager at Exxentric AB, overseeing and enhancing all facets of the customer journey and touchpoints with the Exxentric brand. Dedicated to ensuring satisfaction and fostering loyalty throughout the entire customer lifecycle.

Building and maintaining strong external relationships, dealing with a wide array of key decision makers ranging from end users to experts in the field of Strength and Conditioning in the Asia Pacific region. Continuously educating partners on products and sales techniques that are specific to Flywheel Training and our services. Increased partner communication and transparency which have helped to increase overall business integration. Identifying new business through market research and development, with regional travel for events and meetings.Internally, Implementing new business strategies to help ensure continuous growth company wide, which include executing and completing the building project of setting up a functional and well running CRM and complimenting integrated systems.System Include: Zoho CRM, DESK, SALES IQ & CAMPAIGNS.

As the former Asia Pacific Sales Manager at Rehband HQ in Stockholm, Sweden (www.rehband.com), I closely collaborated with markets to gain a comprehensive understanding of their business dynamics. This approach ensured a smooth sell-in/sell-out process across all product lines. In 2018, my primary focus markets were China, Korea, and Australia, and the implementation of new strategies significantly contributed to overall sales growth.I held the responsibility of ensuring that each market adhered to the brand tonality guidelines established by Rehband HQ. This commitment extended to managing local Swedish responsibilities, participating in events such as ISPO, FIBO, Toughest, and Middnattsloppet Göteborg, and handling various office tasks, English-related projects, internal processes, and overseeing the Instagram presence for Australia.My skill set encompassed proficiency in past activities such as sales order processing, personal drive, proposal preparation, sales processes, sales strategy development, product testing, computer literacy, product demonstration, trade shows, sales and marketing, sales distribution, international sales, export operations, effective communication, and a dedicated focus on ensuring past customer satisfaction. If there are specific areas you would like to delve into further or discuss in the past context, feel free to let me know.

Business Development Manager, Australia and New Zealand - Rehband.Responsible for all sell-in / sell-out processes, social media marketing, stock management, presentations, retail contract negotiations and all new business related activities. Reporting directly to HQ in Sweden.

Lagom Distribution - Importer of Nordic Goods arriving directly from Sweden. As a small business owner I developedmy skills and understanding of a range of different processes: - Setting up, building and managing a small start-up company from scratch.- Creating brand tonality - Educating the consumer through social media and in store campaigns- New Business Development which included raising awareness and pitching to new retailer / etailers.- Retailing products in multiple stores - Importing customs declared goods from Sweden, managing all brokerage projects in house- Managing Social Media advertising through Facebook, Instagram, Twitter and Google Plus- Online Sales and Marketing, EDM list creation and mail merge.- Management of po’s, pricing, stock levels & negotiating margins.- Working at markets, expo’s and events, selling products directly to the end consumer

Key responsibilities: Sales, sales training, customers service, visual merchandising, implementing KPI's, store evaluations, store management, overall internal business development. Set task by HQ to travel between multiple stores in Sydney to help increase sales and efficiency.

BDM - DisruptSport New business development. - Start-Up

Daily Face to Face and B2B sales, team management, trained/supported new recruits, implemented KPI's. Worked closely with the Area Manager on new promotions, sales locations & ideas.

Daily Face to Face and B2B sales, team management, trained/supported new recruits, implemented KPI's. Worked closely with the Area Manager on new promotions, sales locations & ideas.

Business Development OfficerNew listing, property inspections, open homes, rental application filtering for BDM, ad creation for Realestate.com.au, Initiated PR event and sponsorship deal to support local lifesaving clubs.