Developing and leading large high-performance teams focused on general operations, sales, and customer service. This includes assigning tasks, maintaining schedules and workflows, and ensuring achievement of deadlines and goals while also meeting high customer satisfaction scores.Also training and motivating teams through projects and company initiatives to generate increased revenues, improved customer service, and profitable revenue for the company through sales and keeping cost down. By evaluating staff performances and coaching them accordingly, I can elevate work quality and employee motivation from guiding staff through the design and implementation of more efficient procedures, from training and coaching individuals in order to achieve top performance levels and develop their career path.

Leading operations, back office, service delivery and port delivery teams to achieve CSQs targets set out centrally and to set the standards and ensure all service level requirements are achieved and exceeded.To ensure clear training plans are scoped out and implemented ensuring they are fully empowered to take decisions and to do what is right for the guests.To drive service initiatives and service requirements by holding regular assessments, observations, feedback and understanding the needs of the guests and studying the detail to take action quickly and to implement improvements.Leading teams to actively sell and promote excursions, car rental and ancillaries in order to achieve all revenue targets set, increasing sales and ensuring the team have all the support required to drive revenue. This includes targets on sales per guest and then the profit margin per guest. Study financial reports and guest’s feedback received, using the data to make a positive impact on the revenue.To increase engagement and create an engaged team by ensuring at all times they are supported. To be the first point of contact and support for HR related topis and HR processes. To engage teams and encourage their development, knowledge, share best practice and create ideas and suggestions together. To support individuals and ensure great 2-way communication whilst having development plans in place and a high retention of staff.Review and control of all costs and take proactive measures to implement cost efficiency in the destination by implementing all processes and procedures to the expected standards and to review every aspect of the destinations efficiency to eliminate non value adding tasks and costs. To asses all opportunities in becoming more cost effective.

Developing and leading large high-performance teams across Greece, focused on sales, and customer service. This includes assigning tasks, maintaining schedules and workflows, and ensuring achievement of deadlines and goals while also meeting high customer satisfaction scores.Also training and motivating teams through projects and company initiatives to generate increased revenues, improved customer service, and profitable revenue for the company through sales and keeping cost down. By evaluating staff performances and coaching them accordingly, I can elevate work quality and employee motivation from guiding staff through the design and implementation of more efficient procedures, from training and coaching individuals in order to achieve top performance levels and develop their career path.

Being a Concept Manager I have a role to ensure my team members, 3rd party team members & hotel employed team members perform their tasks in a timely and organized manner. I coach, develop and ensure high performance through sales, customer service and complaint resolution. I manage a team of Sports & Well-being, Entertainment, Childcare, Guest Relations and hotel staff to ensure the concept and guidelines are met within each department to create high guest satisfaction.More responsibilities include managing large teams, assigning tasks, reporting, training employees, providing feedback and implementing a company concept with a hotel partnership.I am to ensure high Customer Satisfaction results throughout hotels whilst managing customer expectations, complaints and ensuring the hotels were fully compliant along with implementing the TUI concept brand.

Working as a Rep or Guest Relations it was my job to ensure that I received high Customer Satisfaction Scores and Sales Per Head by selling excursions, ancillaries and holiday extras.

Manufacturing and testing lightweight & portable lifting equipment to be distributed internationally.

Buying, Renovating, opening and operating a small entertainment venue within Costa Blanca, Spain.