Building and designing the company website using Wix.Overseeing digital budget management and campaign execution on Instagram, Facebook, and Google.Measuring and tracking personalized outreach and lead generation automation campaigns.Generating in-depth analysis reports to provide actionable insights.

Led a department of approximately 20 employees, including project managers.Managed cross-departmental digital processes to streamline services.Simultaneously managed multiple projects, updated and wrote procedures and guidelines.Developed and controlled annual work plans, liaised with senior interfaces, and conducted negotiations.

Managed the implementation of new processes and streamlined existing ones across the organization.Oversaw projects from initiation to implementation.Developed innovative solutions to meet evolving organizational needs.Conducted ongoing analyses and controlled work plans for department requirements.

Managed human resources and ensured the well-being of the team.Motivated and guided employees to achieve service and professional goals.Initiated training and coaching to enhance team effectiveness.Identified and addressed professional knowledge gaps.

Trained and coached team representatives to enhance professionalism in health insurance.