Top Flight Technical Services and Support Manager. With both a science and a technical education and background I have a unique viewpoint in the Biotech community. I've filled many roles including Automation Support Manager for a pharmaceutical company, Senior Technical Support Manager for a medical Device company, Field Service Engineer Supervisor for a medical device company, Field Application Specialist for multiple Biotech companies, Customer Support Engineer for a High Tech company, an Aviation Electronics Technician and Technical Instructor for the United States Navy, and a Shop Manager for a Fly Fishing Pro Shop. All leading to unique technical and support skillsets, and a viewpoint offered by very few others. What can I do for you?Specialties: Cutting edge customer and technical support.Hardware, software, chemistry, pre and post sales, in person and remote support, and training.Real time PCR, molecular diagnostics, automation service and support, microfluidics, digital motion control, multi-axis robotics.Customers ranging in experience from recent high school graduates to PhD level users. Comfortable conversing with customers of all levels and educational backgrounds.Routinely provide introductory and recurrent technical training.Previous member of the Association of Analytical Communities
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Associate Director Of Automation SupportRecursion Jun 2023 - Nov 2024Salt Lake City, Utah, Us -
Automation Support ManagerRecursion Aug 2021 - Jun 2023Salt Lake City, Utah, UsBuilding and managing a team responsible for the service and maintenance of high complexity automated laboratory instrumentation and robotics used for rapid drug discovery.
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Senior Clinical Applications And Technical Support ManagerBiofire Diagnostics, Llc Nov 2017 - Aug 2021Salt Lake City, Utah, Us -
Product Support Engineer IiiBio-Rad Laboratories Feb 2017 - Nov 2017Hercules, Ca, UsWorked as the Global Subject Matter Expert for the ThunderStorm Targeted Sequenceing sample enrichment system. Managed day to day operations of a small team of Field Support Engineers embedded into a customer location, providing on site and remote support for the ThunderStorm, a fully automated, high-throughput targeted sequencing solution, as well as the RainDrop Digital Droplet PCR system. -
Supervisor, Field Service EngineersRaindance Technologies Jan 2016 - Feb 2017Billerica, Ma, UsManaged day to day operations of a small team of Field Support Engineers embedded into a customer location, providing on site and remote support for the ThunderStorm Targeted Sequencing System, a fully automated, high-throughput targeted sequencing solution, as well as the RainDrop Digital Droplet PCR system. -
Senior Field Service EngineerRaindance Technologies Jan 2013 - Jan 2016Billerica, Ma, UsField Service Engineer providing on site and remote support for the ThunderStorm Targeted Sequencing System, a fully automated, high-throughput targeted sequencing solution, as well as the RDT 1000 low to medium throughput targeted sequencing system.
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Field Application SpecialistBio-Rad Nov 2010 - Jan 2013Hercules, Ca, UsProvided application science and technical support for customers of Bio-Rad's iQCheck food security products. Including the CFX Deep Well and MiniOpticon real time PCR thermocyclers and associated chemistry.
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Technical Support SpecialistIdaho Technology, Inc May 2008 - Nov 2010Salt Lake City, Utah, UsProviding top flight technical and customer support for Idaho Technology (now Bio Fire Diagnostics) Food Security and Bio-Threat real time PCR based detection systems.Implements a complete pre and post sales support package, including: pre sales presentations; in laboratory and field product demonstrations; system installations; basic and recurring customer training; on-site and remote hardware, chemistry, software, and consumable support. Effectively communicates with customers ranging in experience from High School Graduates to PhD level users. Represents the company at seminars, conferences, meetings, and trade showsProduces a wide range of written documents for internal and customer use.Maintains and manages $200,000 worth of equipment in a loaner pool.A key player in the testing and deployment of a new software package for the RAPID LT product line.Prototyped and deployed a dedicated shipping case used with the RAPID LT and LS32 product lines.Travels extensively
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Shop ManagerEddie Robinsons Fly Fishing May 2005 - Dec 2006Interacted daily with people from all walks of life.Managed both specialty retail store and chartered guide service.Product expert in multiple product lines of top tier fly fishing equipment.Coupled guide service clients with the proper independent contractor guide based on the clients desires and the guides personal expertise. Maintained retail stock levels and managed employee schedules
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Customer Service EngineerOrbotech May 2000 - May 2002Yavne, IlProvided on-site and dispatched maintenance support and site management of automatic optical inspection equipment for customers in the PCB manufacturing industry.Performed laser optics maintenance as an optical systems expert on automated optical inspection equipment.Performed extensive pre-release beta testing of new software and hardware products and upgrades providing real world analysis and feedbackPerformed installation and certification of automated optical inspection equipment.Maximized employee customer service relations in line with established company policiesTraveled extensively -
Aviation Electronics Technician / Technical InstructorUnited States Navy Nov 1991 - Apr 2000Washington, Dc, UsTroubleshot and repaired United States Navy aircraft electronics modules to the component level in an electronics laboratory environment.Supervised and trained over 80 military electronics students in two and a half years.Ensured quality of United States Navy aircraft electronics as an Avionics Collateral Duty Quality Assurance Inspector (CDI). Supervised up to 15 technicians in daily operations of an electronics laboratory workshop.Developed and presented curriculum for United States Navy automatic testing equipment.Maintained outstanding instructional performance as an Instructor Standards Evaluator.Managed $1.4 million of United States Navy electronics equipment.Maintained and repaired United States Navy automatic testing equipment.Traveled extensively.
Adam Greer Education Details
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Utah Valley UniversityBiomedical Ethics; -
Utah Valley UniversityElectronics And Computer Technology
Frequently Asked Questions about Adam Greer
What is Adam Greer's role at the current company?
Adam Greer's current role is Former Associate Director of Automation Support.
What schools did Adam Greer attend?
Adam Greer attended Utah Valley University, Utah Valley University.
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