Adam Greer Email & Phone Number

Dublin, County Dublin, Ireland

• Perform backup of user’s profiles and restore onto new hardware and peripherals, Install necessary software and configuration on a user-by-user basis.
• Upgraded user’s machines from windows 7 to windows 10 providing faster more efficient systems.
• Conducted routine product inspections to ensure adherence to quality standards and specifications. Assisted in root cause analysis for quality issues and participated in corrective and preventive action (CAPA) processes.
• Collaborated with manufacturing teams (Lenovo) to address and rectify production issues, resulting in reduction in defects.
• Delivering Ireland's largest domain collapse platform migration (over 120, 000 users nationwide) for a public service client in Ireland - €12m+ project.
• Proven track record of successfully managing and executing domain migrations for large organizations, resulting in minimal downtime and data loss.

Dublin City, County Dublin, Ireland

• IT Deskside Support Specialist, 2nd line support.
• Ensure all incidents are properly logged and updated with sufficient detail for escalation.
• Maintain flow of new laptops and desktops replacing older equipment to maintain the quality of the current PC fleet.
• Resolve logged calls by the first line IT Helpdesk, within the agreed SLA.
• Provide users with WFH equipment.
• Image laptops and then build according to users requirements.

Dublin, County Dublin, Ireland

• Product presentation for customer, explaining features and benefits.
• Follow up calls with interested customers'.
• Presenting in assigned neighborhoods, often 75-100 houses perday.

Dublin, County Dublin, Ireland

• Catering to customers.
• Pour pints and change empty kegs.
• Stock maintenance

Dublin, County Dublin, Ireland

• Managing team duties and schedules.
• Transporting pallets and warehouse maintenance.
• Transporting cash securely.
• Stock display and shop presentation.