Adam Greer Email & Phone Number

Dublin, County Dublin, Ireland

● Perform backup of user’s profiles and restore onto new hardware and peripherals, Install necessary software and configuration on a user-by-user basis.● Upgraded user’s machines from windows 7 to windows 10 providing faster more efficient systems.● Conducted routine product inspections to ensure adherence to quality standards and specifications. Assisted in root cause analysis for quality issues and participated in corrective and preventive action (CAPA) processes.● Collaborated with manufacturing teams (Lenovo) to address and rectify production issues, resulting in reduction in defects.● Delivering Ireland's largest domain collapse platform migration (over 120, 000 users nationwide) for a public service client in Ireland - €12m+ project.● Proven track record of successfully managing and executing domain migrations for large organizations, resulting in minimal downtime and data loss.● Utilize migration tools such as VM, Dameware, Active directory and PowerShell scripting to automate migration tasks and reduce manual errors.● Provide post-migration support and address any issues or discrepancies, ensuring user satisfaction and system stability.

Dublin City, County Dublin, Ireland

IT Deskside Support Specialist, 2nd line support. ● Ensure all incidents are properly logged and updated with sufficient detail for escalation. ● Maintain flow of new laptops and desktops replacing older equipment to maintain the quality of the current PC fleet. ● Resolve logged calls by the first line IT Helpdesk, within the agreed SLA. ● Provide users with WFH equipment.● Image laptops and then build according to users requirements.● Create and update documentation.

Dublin, County Dublin, Ireland

● Product presentation for customer, explaining features and benefits.● Follow up calls with interested customers'.● Presenting in assigned neighborhoods, often 75-100 houses perday.

Dublin, County Dublin, Ireland

● Catering to customers.● Pour pints and change empty kegs.● Stock maintenance

Dublin, County Dublin, Ireland

● Managing team duties and schedules.● Transporting pallets and warehouse maintenance.● Transporting cash securely.● Stock display and shop presentation.