Adam Griffith Email & Phone Number

Howell, Mi, Us

Lansing, Michigan, United States

• Collaborated with upper management on strategic initiatives and successfully implemented new processes.• Evaluated 30+ invoices for accuracy and vendor accountability to deliverables established in statement of work.• Led implementation of 6 new features and improvements to enhance system usability and functionality.• Facilitated over 20 design workshops with users to support joint application development and perform gap analysis for effective solution development.

• Collected and organized data on almost 6,000 data points across 34 cases, ensuring accuracy and quality for analysis.• Collaborated effectively with 8 fellow researchers to devise and implement successful research strategies.• Utilized open-source intelligence best practices to gain the most complete, accurate, timely, and valid information.• Demonstrated autonomy and teamwork skills in remote work settings.

East Lansing, Mi

• Effectively communicated company information and policies to hundreds of internal and external customers through various channels (phone, email, and in person).• Provided detailed product information on over 70 products across 6 product lines, highlighting benefits and advantages, to enhance customer understanding and satisfaction.• Proactively escalated critical customer issues to supervisors to ensure prompt resolution and create repeat customers.• Documented processes and procedures for future staff training, improving efficiency and consistency.

Master Of Business Administration - Mba, Analytical Efficiency

Bachelor Of Arts - Ba, Economics