Adam Griffith Email & Phone Number

Howell, MI, US

Lansing, Michigan, United States

• Collaborated with upper management on strategic initiatives and successfully implemented new processes.
• Evaluated 30+ invoices for accuracy and vendor accountability to deliverables established in statement of work.
• Led implementation of 6 new features and improvements to enhance system usability and functionality.
• Facilitated over 20 design workshops with users to support joint application development and perform gap analysis for effective solution development.

• Collected and organized data on almost 6,000 data points across 34 cases, ensuring accuracy and quality for analysis.
• Collaborated effectively with 8 fellow researchers to devise and implement successful research strategies.
• Utilized open-source intelligence best practices to gain the most complete, accurate, timely, and valid information.
• Demonstrated autonomy and teamwork skills in remote work settings.

East Lansing, MI

• Effectively communicated company information and policies to hundreds of internal and external customers through various channels (phone, email, and in person).
• Provided detailed product information on over 70 products across 6 product lines, highlighting benefits and advantages, to enhance customer understanding and satisfaction.
• Proactively escalated critical customer issues to supervisors to ensure prompt resolution and create repeat customers.
• Documented processes and procedures for future staff training, improving efficiency and consistency.

Master Of Business Administration - Mba, Analytical Efficiency

Bachelor Of Arts - Ba, Economics