Manager, Dispatcher, Safety Officer And Operator
- Introduced a cloud-based digital note-taking system for dispatch to use when speaking with clients. This resulted in significantly less dispatch errors. Also introduced SiteDocs and this enabled documents to become.
- Improved crane rental/safety orientation processes, ensuring that we were able to prepare equipment faster than competing companies.
- Ensured employees integrated technical training materials into job processes to streamline, for example, proper setup locations.
- Coached an employee verbally on the necessary process of completing paperwork before leaving a job site until it became a habit. This employee was then able to coach others who were experiencing similar issues.
- Leveraged communication and conflict resolution skills to defuse any conflicts on job sites.
- Updated the pre-use checklist for all suspended personnel platforms to include information specific to the use of approved anchor points. This eliminated confusion and dramatically increased our level of compliance.