Manager, Dispatcher, Safety Officer And Operator
• Introduced a cloud-based digital note-taking system for dispatch to use when speaking with clients. This resulted in significantly less dispatch errors. Also introduced SiteDocs and this enabled documents to become available for review immediately after being completed. • Improved crane rental/safety orientation processes, ensuring that we were able to prepare equipment faster than competing companies. • Ensured employees integrated technical training materials into job processes to streamline, for example, proper setup locations.• Coached an employee verbally on the necessary process of completing paperwork before leaving a job site until it became a habit. This employee was then able to coach others who were experiencing similar issues.• Leveraged communication and conflict resolution skills to defuse any conflicts on job sites.• Updated the pre-use checklist for all suspended personnel platforms to include information specific to the use of approved anchor points. This eliminated confusion and dramatically increased our level of compliance with fall arrest legislation.• Collected information related to job costs, including, dispatch tickets, work orders, and receipts in order to create client invoices and ensure their accuracy.• Implemented and trained staff using cross-platform business software.• Extensive experience in job planning from pre-estimate meetings, to invoicing completed work.• Responsible for the safe operation and maintenance of equipment.• Allocated and assigned equipment and operators in the most efficient way possible to ensure the success of both the operators and the company.• Edited and maintained the health and safety program.• Scheduled and organized day-to-day operations including the planning of projects, people and equipment in the most cost-effective and efficient manner possible.
