Organized and ran the peer review project for the Global Challenges Canada Transition to Scale program. Involved recruiting global experts, organizing and assigning applications for review, sorting and updating scores and coordinating with Global Challenges Canada and the reviewing experts to meet hard deadlines. Project was done with little oversight and required high organizational skills. Organized peer review committees for the Institute of Genetics, involving the recruitment of Canadian professional experts to join and participate in face-to-face meetings to perform reviews on applications for grants. Microsoft Office and Microsoft Dynamics were key tools in the performance of these tasks.

This position specializes in providing pricing analysis and product knowledge support to internal and external customers on fixed pricing agreements. Responsible for managing the preparation of formal responses to industry-issued RFP documents. Management of annual renewals and maintenance of multi-year agreements while balancing customer needs and maximizing gross margin and sales opportunities. Rebate and special pricing negotiations with National and International suppliers to obtain or maintain a contract. Monitor contract compliance including adherence to service-level agreements and reporting. Leader of the annual contract renewals project entailing the organization and delegation of all national account renewals to departmental colleagues. Networking and meeting organization with management, sales and financial contacts in order to seamlessly integrate all various departments’ needs and requirements. Building of a standard operating procedure and flowchart, alongside tracking spreadsheets for accurate reporting and forecasting; Completion of renewals in a tight timeframe to fulfill contractual agreements.Building reports for business, sales and invoice reporting for use in comparison, information and forecasting with clients; colleagues; managers and other stakeholders. Proficient use of all Microsoft Office programs, particularly Microsoft Excel, and IBM Cognos were vital to function in this position. High levels of organization; team building; networking and adaptability skills were necessary for success in this role.Knowledge of government rules and regulations, including TDG and medical license regulations, are vital for this role;

Delegation and triaging of email customer requests. Organizing and assigning requests to a team of personnel taking into co-worker availability, account workload and time management. Strong customer service and administrative skills required.

Sole point of contact in customer service in Canada for returns of damaged or faulty Thermo Fisher large equipment units; Implementation of returns and quality inspection reports for the problem units alongside ordering of replacement and organizing movers for delivery of new units.Developed a SOP for the efficient completion of the returns process; Experience includes administrative duties and supervision of fellow co-workers; Participated on deadline-driven projects to improve policies and procedures with outside consultants and management; Worked daily with ISO and government regulated policies;

Responsibility of several high profile accounts, interacting on a daily basis directly with the customers to place orders, solve pricing issues and other complaints; Multi-tasking was a key asset for success in order to respond to all customers needs both assigned and via the call centre within 48 hours; Data entry of client requests and complaints;

Operated tours via bus, boat and train through zoological reserves and compounds; Provided detailed, informative and educational information on the animals and their ecosystems to patrons during the tours.