Adam Harrell Email & Phone Number

Indianapolis, In, Us

Indianapolis, Indiana, Us

For my first step out of the hospitality industry, after nearly a decade, I am excited to be a part of the HR department for the largest roofing company in the Midwest! I was thrilled to be at the forefront of two acquisitions where I was able to utilize my organizational skills and understanding of software applications to interweave and integrate the structure of incoming companies with our existing ecosystem and culture. As the sole payroll processor and ID badge manager, I am in a unique position to be of service to all employees, existing and new, and I really enjoy having the opportunity to build these relationships while helping the business grow!

After several years as an AGM with Good Hospitality Inc., I was honored to work with our team in Plainfield as the General Manager. I joined the team in March of 2020 and it was a whole new experience on several fronts, namely the pandemic. I continued to uphold and deepen the same duties as when I was an AGM, but I also expanded into areas such as forecasting and budgeting. I learned a lot, and was so grateful to have the opportunity to grow with the team!

I have always been drawn to Bloomington, IN, so when the opportunity to help this property came up again I transferred back to this location as the AGM. I continued the same duties as in my Operations Manager Role with the Hampton by Hilton Warsaw. In addition to ordering the majority of supplies for the property, I was also the acting Front Desk Manager and was responsible for training as well as raising and maintaining the SALT guest service scores to above Hilton's standards. I also helped guide the property through a lengthy, total renovation while remaining open for business. I have often said of my role here and the Hampton: If there is a hat to wear I have, do, and will wear it again!

Valparaiso, Indiana, Us

I held several positions at Hilton various properties in Indiana which were all owned or managed by Good Hospitality Services, Inc. (Good HSI) and are detailed in my employment history. During my nine years with this company I made several horizontal and vertical movements through several properties starting as a Front Desk associate and ascending to a General Manager. Due to my customer service skills, a record of improving customer service surveys, as well as my employee management and attention to communication, I was also asked to join the traveling Task Force alongside my regular management duties. In this role I would visit Good HSI's Hilton properties around the mid-west in order to assess and course correct where improvements were needed. I learned and grew a ton during this time and will always be thankful for the relationships I built with colleagues and clients!

In addition to all of my Front Desk Reception duties, I was also responsible for ordering most of the supplies for the property. I was responsible for all employee's scheduling, payroll, and review processing through ADP. I used the M3 Accenture platform for invoice processing as well as other accounting activities such as monitoring and keeping within the budget. I learned the housekeeping processes and periodically helped with these duties as well as performing quality inspections. I learned to address many maintenance concerns as well as earning my Certified Pool Operator certification so I could help manage the pool and spa.

When I learned from our corporate office that we had a property in Bloomington, I was sold! With my recognized customer service abilities and validated record of raising customer survey scores, I quickly became the department lead and was once again asked to be the primary trainer for all incoming employees. It was also in this time that I became the “jack of all trades” while helping in each department with an emphasis on maintenance as well as food and beverage. This expanded my overall knowledge of hotel processes and placed me in a perfect position to be asked to become a member of the management team at the property I had come from in Warsaw.

I had a friend who knew I would do well in hospitality bring me an application one day, and as it is said, “the rest is history”! He was correct and I hit the ground running. I learned the night audit process in record time and due to my understanding of software applications and keen customer service abilities, I was soon asked to start working daytime and afternoons so my guest exposure could help raise the customer survey scores, this also led to becoming the lead trainer for both Night Audit and Front Desk associates. In turn, this started my continued streak of helping various properties raise customer survey scores to above Hilton standards.

Th

I was involved in an English Camp with faculty members from Ball State for the students of RMUTP. My duties included the preparation and administration of lesson plans as well as assigning and grading homework. Since the students had a basic background in English, this experience was specifically aimed at helping the students understand western pronunciation as well as the western use of words and idioms. We took several excursions around central Thailand, where I was responsible for encouraging all students to use the English skills learned during the lessons. This reinforced a passion for clear communication as I constantly had to ensure the meaning of the message was being conveyed. This often required me to modify the way I might usually communicate in order to be concise. I still enjoy keeping in touch with the friends and associates met during this trip!

Warsaw, Indiana, Us

Flexaust is the leading industrial hose manufacturer in the world! I was initially brought onto the team as a product picker in the shipping department, and due to quickly excelling in this role, along with my knowledge of OSHA standards, I was asked to become a Shipping Clerk. In that position I used several software and hardware systems to create and manage bills of lading and shipping labels for all major shipping companies. I remained the primary trainer for incoming product pickers and would also help with picking at times.

Though my start in the customer service industry was at a previous restaurant, Big Apple is where I truly grew to love serving others, a passion that has stuck with me! I began with the basics of the bagel shop processes but was soon recognized for fostering returning costumers who specifically requested my services. Successively, I became the lead trainer for all employees and was later elevated to the Assistant Manager position where I helped with inventory control and ordering, as well as aiding in recruiting and upholding all my previous duties.

Warsaw, In, Us

Da-Lite is the industry leader for projection screens and this was my first experience in a manufacturing environment; I was eager to learn everything I could! This ambition took me through several positions in the production/packing department where I started with packaging and promptly learned the associated assembly processes. I then made my way to the shipping department as a picker where I acquired my forklift operator license and became the department’s OSHA Safety Supervisor. I later returned to the production department to assemble electric motor operated screens but was soon asked to take the department’s Materials Handler position where I was responsible for all resources entering and exiting the department.

The Bistro was the beginning of my employment history, and I was eager to be on the restaurant team for the largest duck manufacturer in the world! I learned and exceeded expectations in several positions such as dishwasher, busser, and server and became a lead trainer for each position. These roles laid the foundation for my love of customer service and training while teaching me important lessons about general business practices and interacting with high end clientele. These steppingstones have been instrumental to my growth both personally and professionally.