Adam Hecht

Adam Hecht Email and Phone Number

Member Experience Manager at Stride @ Stride
san francisco, california, united states
Adam Hecht's Location
San Francisco, California, United States, United States
Adam Hecht's Contact Details

Adam Hecht work email

Adam Hecht personal email

n/a
About Adam Hecht

I'm an empathetic and experienced customer support manager with 5+ years managing a support team, overseeing and onboarding BPO contractor organizations, and executing and maintaining Zendesk admin functions across multiple channels. I have a knack for optimizing self service with the use of AI and building out knowledge bases. I’m also fluent in customer support metrics reporting and analysis.

Adam Hecht's Current Company Details
Stride

Stride

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Member Experience Manager at Stride
san francisco, california, united states
Website:
stridehealth.com
Employees:
43
Adam Hecht Work Experience Details
  • Stride
    Member Experience Manager
    Stride Apr 2023 - Present
    San Francisco Bay Area
  • Stride
    Member Experience Lead
    Stride Feb 2021 - Apr 2023
    San Francisco Bay Area
    -Manage and lead team of associates-Lead onboarding and training for 25+ person contractor team of licensed agents-Work with Member Experience Director to make decisions around staffing, budget, and long term goals-Manage and build out the team's AI and machine learning self service tool, Solvvy-Work to develop chat as a new channel for our team of agents
  • Stride
    Member Experience Associate
    Stride Aug 2019 - Feb 2021
    San Francisco Bay Area
  • Soho House & Co
    Server And Events Captain
    Soho House & Co Apr 2017 - May 2019
    Greater New York City Area
    As a Server Captain I managed teams in regular service which included morning coworking space setups and evening dining/club service. I was also certified as a House Trainer which entailed on boarding new hires through all steps of the process. Additionally as an Events Captain I was responsible for the setup, execution, and breakdown of large and small scale private events.
  • Self-Employed
    Guitarist/Guitar Teacher
    Self-Employed May 2010 - Apr 2019
    New York, New York
    I’m an experienced guitarist and private guitar instructor. Guitar has been a passion of mine for over 15 years. I teach lessons as a means to share my creative passion in addition to the work I do in hospitality!
  • Cloud Catering & Events
    Server Captain
    Cloud Catering & Events Feb 2013 - May 2017
    I was an Events Server Captain at the Nasdaq Market site in Times Square. I additionally captained various events for the Central Park Conservancy, the New York Public Library, and weddings in The Hamptons.
  • Thomas Preti Events To Savor
    Server Captain
    Thomas Preti Events To Savor Feb 2013 - May 2017
    New York, New York
    Events Server Captain responsible for the set up, service, and breakdown of large scale 500+ person events. I led events at Manhattan’s Radio City Music Hall, Gotham Hall, and the Metropolitan Museum Of Art. As well managed and delegated responsibilities amongst the service staff.
  • Dream Downtown Hotel
    Server
    Dream Downtown Hotel Nov 2011 - Feb 2013
    New York, New York
    Server at the Dream Downtown for their Steakhouse concept as well as outdoor poolside. Responsible for captaining high volume dinners, facilitating wine service, and coordinating service with support staff

Adam Hecht Skills

Hospitality Industry Client Services Microsoft Office Customer Service Public Speaking Microsoft Excel Event Planning Management Microsoft Word Hospitality Micros Music Private Events Wine Sales Cocktail Parties Wine And Spirits Industry Communication Microsoft Powerpoint Diversity And Inclusion Presentation Skills Guitar Instruction Guitar Playing Sales

Adam Hecht Education Details

Frequently Asked Questions about Adam Hecht

What company does Adam Hecht work for?

Adam Hecht works for Stride

What is Adam Hecht's role at the current company?

Adam Hecht's current role is Member Experience Manager at Stride.

What is Adam Hecht's email address?

Adam Hecht's email address is ad****@****lth.com

What schools did Adam Hecht attend?

Adam Hecht attended Syracuse University.

What skills is Adam Hecht known for?

Adam Hecht has skills like Hospitality Industry, Client Services, Microsoft Office, Customer Service, Public Speaking, Microsoft Excel, Event Planning, Management, Microsoft Word, Hospitality, Micros, Music.

Who are Adam Hecht's colleagues?

Adam Hecht's colleagues are Gene Dalusong, Michel Li, Lucas Teixeira Carletti, Alyson Yu, Cpa, Johenny Then, Karen Kolb, Shailu S.

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