Troubleshooting DSL and T1 connections along with vendors and providers to fix the issue.Troubleshooting VoIP phone issues using CUCM including adding new phones, adjusting calling search spaces, partitions, forwarding issues, and other phone configuration issues.Troubleshooting voicemail issues using Unity including transfers, greetings, notifications, and passwords.Troubleshooting utilization and errors on switch ports and circuits.Incident management for severity issues which includes managing conference bridges, involving all appropriate teams, and notifications.Proactively working chronic circuit and phone issues for a permanent solution.Proposing and developing new procedures to work issues more efficiently.Organizes DR testing and investigating issues that may occur

Monitoring and first level troubleshooting the network of DSL and T1 connections to all BB&T branches and affiliates. Opening tickets with different vendors and providers to fix issues.ATM troubleshooting with vendors.Troubleshooting voicemail issues using Cisco Unity.

Desktop and network troubleshooting for the school and daycare.Proposing budgets and goals for the school technology needs.Troubleshooting smartboard software and hardware.Installing new wireless access points and network printers.

- Overseeing all work being done with troubleshooting and monitoring in our network.- Configuring Cisco 800 series routers to connect using PPPOE, PPPOA, and IPsec.- Using show and debug commands to troubleshoot issues with Cisco 800, 3700, and 3800 series routers such as OSPF, IPsec, authentication, and ATM.- Configuring static routes, DHCP pools and ACLs.- Assisting with VoIP troubleshooting such as configuration on Cisco ATA and wiring.- Coordinating vendor meets and install technicians with the schedule of the customers.- Proposing and putting into place new procedures for troubleshooting and installs.- Analyzing reports to proactively find issues before the locations do.

Monitoring and troubleshooting the network of DSL and satellite connections to over 2800 centers. Monitoring and troubleshooting also includes gateway sites, vocal servers, and VoIP.

- Running reports for all centers- Polling all centers to retrieve data- Writing, testing, and sending Connect Remote jobs to the centers.

- Taking fewer calls and concentrating more on major issues, such as database and server issues.- Restoring databases and extracting databases- Encouraging and motivating the Help Desk employees

- Taking calls and troubleshooting issues with users from over 2000 centers at the center level. Issues included software, hardware, telecom, database, and network.- Received 2 shark awards (Given to the employee of the month).