Adam Hoad Email & Phone Number

• Viewing candidates CV’s on Reed, contacting them via the telephone and carrying out a ‘ Screening’ procedure, if successful inviting them along for an interview. • Upon arrival for the candidate’s I issued them with an English/ Math’s test, which upon completion I graded. • Weekly training slots are assigned by the client and once candidates have completed their onsite induction, it is my responsibility to assign them with a training slot.• Hiring candidates to become POC (Point of contact) on the warehouse floor and being their point of contact if there are issues / concerns regarding staff and responding to these with immediate effect.• Being responsible for the onsite telephone and taking calls from the POC and staff regarding sickness/lateness and reporting this to the onsite security team and client.• Emailing client on a daily basis for updates on all staff performances and addressing poor performance with the staff and issuing file notes to all staff that have failed to meet the client’s requirements.• Carrying out staff dismissal upon the client’s request.• Processing daily reports on staff attendance (Flash Reports)• Running a team of over 100 staff.• Dealing with staff Rota’s/Holiday requirements.• Carrying out daily admin work including filing and photo copying.

Basildon

• Booking deliveries of stock into the in house computer system -ACCESS.• Invoicing of stock• Carrying out daily Cycle Count (ongoing stock take) and inputting the stock figures taken onto the company’s in house computer system – ACCESS and notifying the purchasing department of any unaccounted for stock and low stock levels.• Reviewing daily ‘Pick List’ and checking stock was correct and accounted for.• Ensuring that all stock was within the correct location and ensuring that the warehouse floor was kept clear of health and safety hazards (packaging etc.).• Liaising with waste recycling companies.• Using the FLT for loading/unloading of deliveries.• Tracking all company vehicles using Navman and Tom-tom.• Supervising a work force of warehouse operatives and drivers.• Scheduling staff work hours/authorizing overtime and arranging cover for staff sickness.• Allocating daily workload, to each individual team member.• Training/ Motivating staff to achieve the highest level of stock awareness and accuracy.• Holding weekly meetings to discuss weekly goals and targets for the week ahead.• Responding to internal and external e-mails.• Liaising with the Senior Management/Purchasing and Payroll departments

Chelmsford, United Kingdom

• Taking customer orders over the telephone and also via the company’s website.• Processing customer orders through the company’s in house computer system.• Liaising with the purchasing department for purchase orders to cover the goods ordered by the customer.• Dealing with all enquires and complaints via both telephone and e-mail.• Issuing customer refunds via PayPal, Amazon and Google check out. • Editing the company’s web site with new products and changing prices for trade customers.• Booking in stock deliveries• Dealing with new and old account customers

Basildon

• Being responsible for the day to day running of the warehouse in managers absence.• Picking and packing mobile phones and accessories.• Arranging courier collections and tracking goods, as and when required.• Inputting the daily royal mail figure’s onto the Company’s in house computer system.• Arranging and holding weekly team meetings to discuss the ‘teams’ performance for the previous week, setting weekly goals for each individual and the team as a whole, discussing any staff issues/concerns and resolving where possible or arranging a ‘one to one’ meeting.• Allocating work to members of the warehouse team on a daily basis and making sure each deadline is met in the correct timescale.• Carrying out disciplinary procedures as and when required.• Carrying out Stock checks every other day and liaising with the ‘Purchasing’ department of low stock and overstock issues and also informing them of any incomplete deliveries of goods from the suppliers.• Using the fork lift truck to load and unload deliveries.• Dealing with customer and client complaints, via email and telephone and addressing the issue with the department in question (Sales/warehouse /Courier company).

Btec National Diploma, Public Services, Pass

Mathematics, English, ,Science, Art, Gnvq Lesuire And Tourism,Religiouseducation, 5 A-C Grades And Pass For Gnvq