Accountable to drive growth and maximize retention for a defined customer portfolio. Create demand, identifies new wallet share opportunities, and sells creative solutions aligned to the customer’s needs. Responsible for customer advocacy, driving continuous improvement, and delivering on our customer commitments. Collaborates closely with cross functional teams to ensure an optimal customer experience.

-Consolidate various market research data utilized for benchmarking.-Lead price and cost analysis.-Develop negotiation strategies that optimize results given constraints of time, budget and regulatory requirements.-Improved and created templates utilized for cross functional planning.Selected accomplishments:• Led process improvements related to rate analysis & negotiations. • 58% decrease in analysis time, 2019 vs 2020. • 42% decrease in negotiation time, 2019 vs 2020.

-Responsible for future procurement and project planning port-wide.-Provided leadership analysis to highly visible projects with multiple stakeholders.-Built cross functional cooperation in order to gain more required data sources.-Supported women and minority owned business initiatives by publishing future opportunities.Selected accomplishments:• Developed procurement schedules and future procurement dashboards.• Created SOPs and process documentation.• Enhanced Level of Effort template for project management and procurement teams.

-Profit and loss management of Fortune 100 Retail and Industrial customers.-Accounts receivable project management.-Client Relationship Management (CRM) Dashboard creation and training.-Complex multi modal transportation invoice process creation.

-Drove customer centricity operationally, analytically, and strategically. -Acted as the central point of contact for global customers and worked directly with clients in order to meet their supply chain requirements. -Provided data driven supply chain insights to customers to create mutually beneficial outcomes for my organization and for my customers.-Quoted and managed international, door to door, LCL and FCL, ocean, rail, on the road freight shipping, and other value added services globally for my customers.• Led improvement efforts by creating KPI reports related to transit time and EDI performance.• Liaised between customers and 32 Toll branches globally to resolve issues and inquiries timely.• Developed and implemented processes and SOPs to improve operational efficiency.• Prepared and presented QBR and deep dive reporting to internal and external executives.Selected accomplishments:• Improved overall EDI performance, completeness and timeliness, by 112% from 2017- 2018.• Successfully gained positive gross profit and account growth through effective account management.

-Developed analytical tools to present managerial summaries related to our Latin American transportation activities. -Created and managed our premium (expedited) freight approval reporting system. -Oversaw transportation payment and audit processes for Honeywell ACS, Mexico and addressed freight charge discrepancies by collaborating with suppliers in Mexico and Brazil.Selected accomplishments:• Obtained Six Sigma Green Belt certification in August 2016.• Awarded Bravo Silver for managing premium freight approval tool and creating reports which reduced expedited freight expenses.

-Managed sales and forecast data totaling approximately $590M annually. -Established Honeywell North America backlog and On-Time-To Requirement (OTTR) reports. -Consolidated sales data from various ERP systems (JBA, JDE, NASHEN) and utilized SAP business intelligence tools generating ad hoc reporting for various levels of management.Selected accomplishments:• Provided inventory data to inside sales team, leading to over $250K in sales generation, winning Bravo Bronze award.• Developed and deployed past due and OTTR reporting systems for Honeywell safety products by merging data from multiple ERP systems utilizing SAP BEx Analyzer. This provided visibility to gaps in supply chain; increasing receivables and cash flow from $25,000-$300,000 at Strategic Business Enterprise (SBE) level, and resulted in receiving a Bravo Silver Award.

-Oversaw capital expenditure purchasing nationwide-Communicated extensively with suppliers, representing various industries.-Participated in cross-functional team projects.-Managed sourcing activities for diesel fuel and janitorial service bids. -Led analysis for Maintenance, Repair, and Operation (MRO) cost and savings projects.Selected accomplishments:• Researched market pricing data to compare negotiation strategies and justify award decisions.• Contributed to $1.2M savings by assisting in purchasing process for nationwide multi-function device contract.

I instructed and mentored children from 5 – 17 years old.

Collaborated with groups of international students as well as experienced faculty. Organized logistics for students during programs. I met all needs of 15-20 students during program. Worked extensively with students from Brazil, Ecuador, Venezuela, and Colombia.