User Adoption Officer
CurrentBacklog Management - I am responsible for creating the backlog process used at Fareshare - the backlog had filled up with work needed to be completed but was in an unruly state. I streamlined the process to aid our development team work on these items, allowing senior management to understand and plan as well note the ROI on each piece of work. User Adoption Tracking - When work has been carried out on new systems, improvements or changes to process I was responsible for tracking how well the users have adopted these changes, by reporting on relevant changes on Salesforce and reporting back to Stakeholders.Scoping Planned Work - Being part of the development process from start to finish - holding workshops to get user requirements. Creating a clear and defined list of specifications to pass on to the developers for them to work on, adding these to Jira in a clear and concise manner. Finally I was involved in the testing and deployment of these changes to the business. User Assistance - Helping members of the internal team at Fareshare UK and their partners to understand and use Salesforce as efficiently as possible.