Customer Service* Implement and coach a customer service plan to exceed customer expectations every day* Primary contact for key accountsEmployee Development* Retain high level talent through annual performance reviews, individual development plans and performance development plansPerformance * Use monthly financial statements to ensure cost control and proactively plan fleet and sales strategies* Grow the business through relationship management and marketing* Develop and implement marketing and sales plans and goals, following up with the team to ensure targets are being met. Highlights* Numerous customer service awards for top customer service scores. * Exceptional achievement award for exceeding company goals in the four core areas of the business.