Serve as the technical support lead for Workday HCM (Recruiting, Benefits, Absence and Leave, Talent (Performance and Goals), and maintain core business processes My duties include, but are not limited to: • Provide helpdesk support to troubleshoot user technical issues.• Develop and maintain system change and optimization requests and tracking purposes.• Assist with data and system integration efforts between other HR and IJM systems.• Train and ensure that HR system users understand and can operate Workday by maintaining, updating, and developing end-user training materials and reference documents.• Build reports and dashboards within Workday to measure various HR data points for the HR team and organizational leadership.• Serve as technical and configuration lead for HCM annual projects such as US Benefits Open Enrollment, Performance Review, and Goal Setting process.• Serve as technical and testing lead for Workday’s bi-annual releases for HCM.• Coordinate system upgrades in conjunction with HR Business Partners.• Serve as technical lead to understand the Workday system upgrade and make recommendations for using new features• Develop scripts for system testing.• Schedule and facilitate system testing work sessions. • Host new feature demonstrations for IJM staff.Accomplishments• Served as a technical representative for the Workday team for the Workday Recruiting implementation.• Provide support to the Workday Global Project Lead with end-to-end testing of Workday for regional offices around the world.• Implemented Workday HCM Office Hours for HR Business Partners and Recruiting to assist with questions and technical support.• Implemented and facilitated bi-weekly stand-up meetings with core business partners to support their teams and promote collaboration between HR and Workday.• Implemented and facilitated monthly Change Advisory Board meetings with key stakeholders to address policy or regulatory issues that impact Workday configuration.

Promoted to HRIS Manager after 2 years as Senior HRIS Analyst. Core role and responsibilities are managing operations of the HRIS department. Training of on-site managers and employees of HRIS systems and processes.System optimization for HRIS and downstream systems relating to HR, Benefits, Payroll, Learning Management, and Recruiting. Developing and managing system processes and developing training plans for all users of the KronosHR and HealthStream LMS system. Leading efforts to streamline and optimize enterprise-wide document management procedures and maintenance. Maintain off-site employee file documents and retrieval for the enterprise. Analyze and provided optimizations for Manager Self-Service and Employee Self-Service design and workflows to maximize employee productivity and data integrity. Implemented Healthstream Learning System for 12,500 employees nationwide. Worked alongside the Vice President of Leadership and Development to establish consistent and uniform training for all divisions of the enterprise. Converting document-based training and testing to online assignments utilizing the new learning management system.Working with Vice President of Leadership and Development and Human Resources to optimize Performance Management through Healthstream Performance Management system.Created and delivered HRIS system end user and administrator training.Working as system expert during ADP Vantage implementation for KronosHR, Benefits/Open Enrollment, Performance Management, and Learning

Provide daily support and maintenance of the Talent Management System (powered by PeopleFluent) for all divisions and lines of business throughout the HCA enterprise.Second level contact for service questions from divisional and facility leaders as it relates to performance plan navigation and system connectivity issues. Provide training through the development of manuals, job aids, and recorded teleconference presentations for users and administrators of TMS and Lawson.Advance knowledge of report building and analyzing those reports from the talent management system for corporate, divisional, and facility leaders throughout the HCA enterprise. Worked alongside HRIS leads and the Leadership and Organizational Development team with building and implementing Succession planning and Calibration development in the talent management system.Spearheading documentation efforts for all processes as it relates to all activities in the talent management system.

System implementation and testing for Ascentis, ADP HRB and Workforce Now. Ultipro, and Workday.Development of benefit plan into HRM systems including development of annual open enrollment.Troubleshooting and training for internal and external client base for current HRIS programs.Implementation development and analysis for new and current clients.

Served as HRIS/Timekeeper Analyst for the Valiant HCM/Payroll system. Implemented and managed Avintus' HRIS/timekeeping system Valiant and SwipeClock products for HR & payroll clients. This includes designing the system to meet the client's HRIS/timekeeping specifications. Installed timekeeping devices and equipment, provide on-site or web-based training for employer and employees. Developed training materials (hand-outs, flyers, and training manuals) for both Avintus clients and for Avintus corporate training.Provided payroll services and payroll processing for corporate clients; including system service, weekly payroll processing, and year-end reporting. Provided off-site temporary payroll processing for clients.

Processed up to 70 mortgage loans per month for the largest credit unions in East Tennessee. Developed training materials for mortgage processors and mortgage originators for our partner credit unions. Developed forms and assisted with the development of policies and procedures for our mortgage department as well as our closing/title department.

One point of contact over 400 escrow and title agents across Tennessee through audit, escrow closing support, and training of escrow/title abstracting procedures. Modernized title abstract orders by computerizing all title abstract/escrow closing requests received through the Tennessee Agency Office to efficiently delegate to the closest title closing agent/attorney. Instrumental in the development of the Tennessee Agency Service Center in Chattanooga, TN; an effort to streamline allagency support and training for all corporate divisions across Tennessee. Promoted to the Knoxville branch office to assist the state Operations Manager by providing training and support for all state branch and title plants across Tennessee. Duties included training and support on the company's FAST closing processing system, escrow closing document preparation and escrow closing procedures and support.