Adam Imber Email & Phone Number

Kansas City, Missouri, United States

Provide reporting solutions and support for service desk reporting, including SLAs, Time to Triage, and various other metrics to improve quality of service deskMaintain and improve the existing ITSM and VOIP systems for IT OperationsManage and oversee product delivery, service integration, incident management, problem management, and knowledge base articles to ensure service desk and engineering teams remains operationalFive9 AdminAssyst ITSM AdminServiceNow Report ExpertServiceNow Admin (non-certified)

Kansas, United States

Provided technical support for multiple reporting tool applications for internal and external clients. Initiated investigations on client reporting issues and resolved issues or coordinated with the appropriate team. Worked with onsite report writers and department heads who required assistance with Cerner reporting processes. Assisted with development of custom report design and database queries.

Kansas City, Missouri Area

Maintaned client relationships and vendor communications in higher education, finance, direct selling, and online retail industries. Monitored for infringement and client compliance concerns through online research and proprietary software. Ran the company's email monitoring division for compliance.

Leawood, Kansas

Olathe, Ks

Olathe, Ks

Bachelor Of Arts - Ba, Double Major: Global And International Studies; East Asian Languages And Cultures

Intensive Chinese Langauge Study

Spent nine weeks in Beijing studying Mandarin. Course required all students to forgo English or any language besides Mandarin.

Associate Of Applied Science, Food And Beverage Management