Adam Baldwin Email and Phone Number
A technology and retail focused partner success operations manager with comprehensive stakeholder and partner management skills. I have successfully implemented operational change management projects, optimisation initiatives and launched large scale operations across several international retailers. I regularly use and interpret data to help inform and communicate new operational processes or solutions for operational problems. This coupled with a strong academic background refined in a Russell Group University gives me the tools to take on any challenge anywhere across the world. Solutions focused, driven and self motivated in both individual and collaborative team environments. As a product specialist I am relied upon by colleagues to help achieve KPI's and relied on by partners to maximise their performance and directly increase their profitability.
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Senior Partner Success Operations ManagerOcado GroupSt Albans, Gb -
Partner Success Operations ManagerOcado GroupSt Albans, Gb -
Partner Success Operations ManagerOcado Group Sep 2022 - PresentHatfield, England, United Kingdom- Proven track record of launching last mile operations across a store network in a large multinationalretailer in Europe. At the same time I prepared and launched one of Australia’s largest companies tolaunch a new centralised last mile network & operation both remotely and on-site.- Supported multiple international partners with the implementation of in-store fulfilment technology;- Using data analysis to identify optimisations for partner operations and implement them quickly and effectively;- Helping to acquire new partners by using platform knowledge to explain possible benefits to their current operations;- Contributing to the continual development of the product so it can continue to help and support our partners be the best that they can be; -
Graduate Partner Success Operations ManagerOcado Group Mar 2022 - Sep 2022Hatfield, England, United Kingdom- Successfully helped set up and implement the in store fulfilment operation for Monoprix - Supported the implementation and set up of the in store fulfilment operation for Alcampo- Created an end to end process for knowledge transfer within the department and then successfully implemented it- Supported clients around the world when new features were released- Produced and administered training to several international clients- Helped Monoprix optimise and adapt to the new software and operation -
Operations Management TraineeOcado Group Sep 2021 - Mar 2022Hatfield, England, United Kingdom- Learnt the intricacies of being an operations manager in a new and highly automated warehouse- Completed the level 3 food safety qualification- Managed a shift of over 50 people across the whole customer fulfilment centre on multiple occasions- Completed a project which aimed to reduce waste from customer returns - Responsible for leading the team that inbounded, picked, packed and dispatched over 1,000 orders a day -
Project ControllerOcado Group Mar 2021 - Sep 2021Hatfield, England, United Kingdom- Managed the change process for £70 million project in foreign country- Successfully completed over 100 CR's in a 6 month period- Managed project risks and actions - Maintained communication with key stakeholders- Formed part of the team to improve the change request process- Helped deliver the project through the global pandemic which caused severe supply chain disruption -
Emerging Talent RecruiterOcado Group Sep 2020 - Mar 2021Hatfield, England, United Kingdom- Part of the team that recruited a record number of graduates across 10 schemes- Organised and managed assessment days- Networked scheme owners across multiple disciplines- Created a large amount of content to entice graduates to apply for Ocado Group- Communicated directly with hundreds of graduates including making very difficult rejection calls- Learnt how to complete an end to end graduate recruitment process -
Dotcom Home Delivery DriverTesco Sep 2019 - Sep 2020Trowbridge, England, United Kingdom- Driving a 3.5 tonne delivery van around challenging local roads - Responding quickly to a customer issue whilst on their doorstep - Loaded, transported and delivered fresh produce in a safe and timely manner -
Customer Service AttendantBridgeclimb Sydney Feb 2019 - Apr 2019Sydney, New South Wales, Australia- Provided world class customer service for Australia’s number 1 tourist attraction - Briefed climbers about health and safety measures whilst under strict time pressures - Maintained very strict security protocol for an international monument -
Phone OperatorArthur'S Pizza Jan 2019 - Apr 2019Sydney, New South Wales, Australia- Taking orders over the phone from customers in a fast-paced environment - Dealing with customer service issues over the phone - Managing orders from different channels efficiently so customers receive their orders quickly -
Warehouse AssistantImpact Posters Dec 2018 - Apr 2019Sydney, New South Wales, Australia- Prepared and packaged orders ready for clients and customers - Picked stock from the warehouse for large international companies - Maintained high warehouse standards by keeping workstations and stock neat and tidy -
Waiter And Bar PersonStarship Sydney & Starship Aqua Dec 2018 - Apr 2019Sydney, New South Wales, Australia- Waiting tables on Sydney Harbour’s largest cruising glass vessel for international VIP’s - Provided a luxury service whilst working behind the bar at functions with over 900 guests - Worked in a successful team at a range of functions including weddings, corporate and socials -
Food Production WorkerFarmfresh Fine Foods Pty Ltd Jul 2018 - Oct 2018Bundaberg, Queensland, Australia- Operated large pieces of factory equipment critical to many food production processes - Maintained a strict level of personal and workplace hygiene- Mass-produced high quality goods for international food clientele during a company expansion -
Dotcom Home Delivery DriverTesco Jul 2016 - Feb 2018Trowbridge, England, United Kingdom- Driving a 3.5 tonne delivery van around challenging local roads - Responding quickly to a customer issue whilst on their doorstep- Loaded, transported and delivered fresh produce in a safe and timely manner -
Weekend Team LeaderArgos Sep 2014 - Jun 2016Southampton, England, United Kingdom- Duty Managing a very busy retail store during evenings and weekends - Successfully led the weekend team to surpass store and company targets - Delegating tasks to members of my team as they served customers on tills, jewellery, collection and picking customer orders in the stockroom- Completed my university degree course alongside successfully leading the weekend team -
Customer AdvisorArgos Sep 2011 - Sep 2014Trowbridge, England, United Kingdom- Worked as part of a highly successful team which won company after-sales competitions - Influenced stockroom standards across the business with strong day to day values
Adam Baldwin Education Details
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Geography
Frequently Asked Questions about Adam Baldwin
What company does Adam Baldwin work for?
Adam Baldwin works for Ocado Group
What is Adam Baldwin's role at the current company?
Adam Baldwin's current role is Senior Partner Success Operations Manager.
What schools did Adam Baldwin attend?
Adam Baldwin attended University Of Southampton.
Who are Adam Baldwin's colleagues?
Adam Baldwin's colleagues are Sukhwinder Kaur, Lucyna Potoczny, Emilia Szelągowska-Granat, Steven Thompson, Daniel Mould, Behrouz Kiani Talaei, Charlotte Thompson.
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Adam Baldwin
United Kingdom
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