Interface directly with clients to design phone system specifications, creating customized solutionswith dedicated support Set up, provision and activate new and current IP phones for clients within 1 day, meeting and oftenexceeding monthly quota Architect and implement call flow and routing options for optimum efficiency and communicationimprovement Maintain constant contact with client and sales agent throughout the project lifecycle, providinginstant updates… Show more Interface directly with clients to design phone system specifications, creating customized solutionswith dedicated support Set up, provision and activate new and current IP phones for clients within 1 day, meeting and oftenexceeding monthly quota Architect and implement call flow and routing options for optimum efficiency and communicationimprovement Maintain constant contact with client and sales agent throughout the project lifecycle, providinginstant updates and status reports Responsible for the configuration and support of SIP Trunking, Edgemarc routers and Cisco 2 portadapters, enabling clients to reduce costs and expand their global reach Schedule meetings/training sessions with clients, providing phone and remote support via AnyDesk,DameWare and Team Viewer to ensure thorough comprehension of new systems Collaborated with clients’ IT departments to register devices, minimizing downtime Project managed the porting of existing telephone numbers to our system, providing new DIDs, tollfreenumbers, and creating e-fax accounts Show less

Responsible for initial launch of the company, reporting directly to the two principals and overseeing,supporting and motivating a new staff of 4-8 employees with little or no direction Functioned as team leader, supporting and training level 1 and 2 technicians Handled and closed up to 20 help desk tickets per day Maintained and supported over 1,100 on-site employees on Windows 10/7 / XP Pro platform Supported all tablets for our external sales team, increasing… Show more Responsible for initial launch of the company, reporting directly to the two principals and overseeing,supporting and motivating a new staff of 4-8 employees with little or no direction Functioned as team leader, supporting and training level 1 and 2 technicians Handled and closed up to 20 help desk tickets per day Maintained and supported over 1,100 on-site employees on Windows 10/7 / XP Pro platform Supported all tablets for our external sales team, increasing productivity and revenue Quality tested and evaluated new software applications, ensuring accurate functionality; acceleratedaverage QA testing turn-around time by 25% or more, allowing more testing projects withoutincreasing staff Successfully administered companywide domain migration using Active Directory, within budget andahead of schedule Lead technician for all computer security using FireEye and Tanium Endpoint AdministrationAdam Ducoff 732-754-8329 adamd72@gmail.com Provided tech support for Skype teleconferencing, strengthening client/team collaboration Created VPN remote access accounts using our RADIUS and RSA servers Supported employees using MS Exchange, helping users create and split their PST files when overquota, avoding downtime and maintaining constant workflow Successfully migrated all IDT employees from Exchange to Gmail with no downtime Developed a helpdesk knowledge base, enabling clients to use self-service, searchable knowledge,increasing collaboration and productivity Coordinated all departmental moves during off-hours with a 100% success rate, ensuring allcomputers were on network and ready for immediate use with no service disruption Achieved high level customer satisfaction through a methodical approach to problem resolution Resolved nearly 100% of calls within the 10 minute requirement Show less

Supported over 200 workstations on an NT/2000 platform Lead the IT team in computer rebuilds and installations Designed a test lab for our internal software applications Utilized UNIX for retrieving static IP addresses and user accounts Configured a GHOST server to build many computers the same time Managed asset control, ensuring accurate inventory and capital management Maintained all Microsoft licensing and third party applications