Adam Eckert Email & Phone Number

Brisbane City, Qld, Au

Brisbane City, Qld, Au

Tinton Falls, Nj, Us

Tinton Falls, Nj, Us

Tinton Falls, Nj, Us

As a seasoned IT professional with Downer EDi Services, I oversaw our backup infrastructure across all divisions, focusing on:Strategic management of the backup and recovery environment.Migrating from CommVault 7 to Symantec NetBackup 7.1.Configuration, troubleshooting, and optimization of systems.Planning and executing disaster recovery tests.Ensuring that SLAs are met for backups and restores.Documenting processes for compliance.Providing third-level support for Windows, UNIX, and VM platforms.Installing applications and testing patches and upgrades.Maintaining hardware and adhering to change control processes.Managing Active Directory, DNS, and SharePoint 2007.These efforts contributed to a resilient and effective IT environment.

- Served as the senior point of contact for customer service and troubleshooting, supporting Downer EDi companies including Mining and Works.- Administered Active Directory, Exchange Server 2003, AS400, Blackberry Enterprise Server, RSA Server and printers and copiers.- Conducted site visits and audits, performing patch panel maintenance and managing backup and restores with Commvault.- Assisted and mentored Level 1 support staff, enhancing their knowledge and skills.- Provided on-call support on a rotating roster.- Assisted the infrastructure team as needed.

- Managed IT infrastructure, focusing on server maintenance.- Supported 100 users across Windows NT, 2000, and XP environments.- Maintained network patch panels and conducted routine maintenance on printers and copiers.- Administered Active Directory and Exchange Server 2003.- Performed tasks related to Terminal Services and general IT and customer service support.