Install and support all LANs, WANs, Internet, Phone, and Security Systems. Install and maintain all network hardware and software. Investigate and isolate issues so they can be resolved. Evaluate and modify system’s performance. Maintain integrity of the network, server deployment, and security. Ensure network connectivity throughout company’s various work sites. Maintain all network facilities in individual machines, as in drivers and settings of personal… Show more Install and support all LANs, WANs, Internet, Phone, and Security Systems. Install and maintain all network hardware and software. Investigate and isolate issues so they can be resolved. Evaluate and modify system’s performance. Maintain integrity of the network, server deployment, and security. Ensure network connectivity throughout company’s various work sites. Maintain all network facilities in individual machines, as in drivers and settings of personal computers as well as printers, scanners, and fax machines. Maintain file servers integrity and backing up servers every day. Maintain and setup all smart phones for the company. Show less

Support and educate customers with the eInstruction products and interface via phone, email and live chat.Answer, evaluate, and prioritize incoming and outgoing telephone calls, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, and drivers.Accurately log and track calls using problem management database, and maintains history records and related problem documentation.Interview users to collect information about… Show more Support and educate customers with the eInstruction products and interface via phone, email and live chat.Answer, evaluate, and prioritize incoming and outgoing telephone calls, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, and drivers.Accurately log and track calls using problem management database, and maintains history records and related problem documentation.Interview users to collect information about problem and lead the users through diagnostic procedures to determine source of error.Maintaining ownership issues and following through for all customers until issues are properly resolved.Submit article requests to the Knowledge Base Manager when new solutions or workarounds are discovered.Appropriately escalate irresolvable issues to Tier 2 Technical Support representative ensuring all pertinent information is listed in the customer case.Participating in weekly meetings and or in-house training sessions in order to stay current with new developments regarding products and projects.Using any down time for technical support related tasks such as further acclimation of products and services, troubleshooting methods, and assigned projects. Show less

Support PAETEC business and residential customers in an inbound call center setting by troubleshooting service affecting issues which may result in a trouble ticket for the customer.Manage customer relationships, create and update trouble tickets for customers (both internal and external), agents, and vendors, as well as utilize multiple systems to pinpoint a customer issue.

Performed desktop support to over 1000 end users in person or by telephone.Trouble shot issues with our accounts receivable software and worked directly with vendors on server or connectivity issues.Also trouble shot our network of a several hundred printers to support all the end users in the organization.Created and updated patient charges and payments in McKesson Horizon Practice Plus software. Helped our accounts receivable department exceed budget every month. Created… Show more Performed desktop support to over 1000 end users in person or by telephone.Trouble shot issues with our accounts receivable software and worked directly with vendors on server or connectivity issues.Also trouble shot our network of a several hundred printers to support all the end users in the organization.Created and updated patient charges and payments in McKesson Horizon Practice Plus software. Helped our accounts receivable department exceed budget every month. Created and updated patient records in the clinic billing system.Diagnosed and fixed all issues with our AS/400 system for all end users in the organization. Created and updated patient records in the hospital AS/400 billing system.Provided on call support after business hours with our AS/400 system and McKesson Horizon Practice Plus systems one week per month.Ran, corrected and updated insurance remit files for all insurance carriers so our insurance department had less claim denials.Data entry support for overtime and when needed. Show less