At APFI, I am responsible for developing, coordinating and managing corporate delivery concierge services for residential and B2B accounts, making sure each customer was satisfied. I acted as liaison between B2B accounts, residential customers and Tide Dry Cleaners by making sure they have the best experience possible. My route customers provided 30% of the total revenue of the store. I was responsible for continuously marketing and networking in the field to acquire accounts and develop the business. I would also travel and train drivers in other markets to follow specific company practices and to ensure their success. My goal is to use my skills to provide the best service and create lasting relationships as well as to have the top-grossing/ fastest developing routes in the network by always having an owner’s mindset.

As a sales consultant, I was responsible for searching for my own customers and inputting information into the CRM (customer relationship management system). Once the customer had interest, I demonstrated a product of their choice and closed the deal. Also, I would follow up for satisfaction and get referrals, keeping the “pipeline” full resulting in more sales and profit for the company. Other achievements included consistently hitting all monthly sales goals, successfully surpassing monthly gross margin goals, and demonstrating superior customer service resulting in new and repeat customers

As an account manager, my responsibilities were to sell the entire inventory of Swiss health products as quickly as possible and to create a stream of repeating customers for the owner. This required cold-calling key decision makers and business owners across the country. One of my biggest accomplishments with the company consisted of me compiling a list of all music stores in the US using an Excel file. I then created a CRM and thus developed B2B and Business Management skills. Through this process, I sold $8,000 dollars in Grether’s Pastilles (wholesale) in the first month, thus creating business relationships, repeat orders and a steady pipeline for the owner that he still profits from to this day.

As a customer service representative, I assisted property and casualty insurance agents nationwide with payment collections, underwriting, qualifying and retention. Without fail, I took the most number of calls on my team, becoming a key player and resulting in the success of the division by surpassing my daily goals.

AIL is a Fortune 500 company with a focus on setting In-Home appointments with members of unions and associations from leads given to you through the lead generation system. Present benefits with a laptop eApp software that is exclusive to AIL while generating more leads. Helping new members get enrolled, current members upgrade and forming relationships to create more business through networking underwriting, acounting, building a book of business and business management. The main focus was to get as much ALP in a week to reach bonus ($1100).