• Assists in the development and execution of preventive maintenance programs identifying weaknesses of current systems to determine critical application, reporting or system issues, including cybersecurity.• Sets timelines and expectations for tasks within project plans.• Coordinates end-user support for and writes user tests and test scripts.• Analyzes, validates, and documents business processes, and system requirements using standard Business Analysis tools and methodologies for the development or procurement of software systems.• Conducts design sessions and develops design documents.• Evaluates and monitors acquisition cost of applications, scripting, and reporting tools related items to obtain the best results, meet budget guidelines, and ensure system compatibility.• Coordinates activities performed by IT, departmental, and vendor resources for operations and projects in accordance with the project plan.• Prepares presentation materials for meetings; documents and follows up on actions and decisions from meetings.• Assists in the development and operations of the IT Strategic Plan (ITSP).• Provides input, recommendations on new technology and solicits technical specifications.• Sets timelines and expectations for team tasks within project plans.• Provides guidance to team members and acts as a liaison between the various divisions to other departments.• Leads and meets user requirements through understanding relationships between the system and business operations.• Coordinates vendor support, City IT staff and functional users to enable business operations.

• Own project and program management across multiple development teams• Agile scrum facilitator for multiple development teams• Assist teams in task management, estimation and prioritization• Remove blockers and impediments• Track program level risk and communicate progress towards roadmap goals

• Contract through Insight Global• Plan, lead, and organize the Agile project teams to achieve a high level of performance• Lead daily scrum standups and ceremonies, and manage stakeholder relationships• Manage project costs and forecasting, as well as vendor relationships• Assist in creating Agile and Waterfall increment project plans and schedules• Manage projects related to infrastructure, security, networking, and telecommunications

• On location at major Bay Area tech company through Accenture• Perform a wide variety of application policy reviews• Take action on violating apps• Master policy knowledge to ensure high quality app reviews• Interact with the Support Operations team, as well as key client stakeholders as needed, tohelp resolve developer inquiries• Collaborate cross-team to complete projects with aggressive deadlines• Identify gaps within workflows and processes in addition to providing input to relevantstakeholders

• Candidate for City and County of San Francisco Board of Supervisors, District 4, in November 6, 2018, General Election• Speak at public forums to neighborhood constituents• Gather support from and raise funds with allied political organizations• Canvass neighborhood and distribute literature with the help of volunteers• Handle all financial and ethics paperwork for campaign in accordance with county and state laws

• Facilitate task flow and user stories of Design Product team to maximize creative throughput efficiently• Triage incoming merchandising, customer, and partner requests and bugs to assign them to the appropriate team members• Escalate tools-related bugs and process issues from the Design Product team to the attention of necessary development teams, at daily company huddles when relevant

• Manage asset creation pipeline for product overlays used in the customer builder platform and store pages on partner sites• Maintain asset delivery schedules to accommodate product launches and bandwidth of off-site designers • Upload and troubleshoot delivered assets through an iterative revision process to ensure compliance with product specs as well as aesthetic expectations of both Snapfish and partners

• Managing project tasks and timelines for feature development and releases for the entire casual puzzle suite of games, including their seasonal editions: Cupcake Mania, Candy Blast Mania, Jewel Mania, Bubble Mania• Coordinating with design, product, and outsourcing, and assigning deadlines to keep content releases on a regular cadence while incorporating new features for: Dragon Story, Candy Blast Mania, Diamond Quest!, Hungry Babies Mania• Mentoring a team of associate producers in project and content release management duties,as well as in career development in preparation for producer responsibilities• Pushing content from internal to live production servers for all projects led by myself as well as those of associate producers• Firefighting and troubleshooting critical issues on live servers, both by directly pushing database content and indirectly by assisting engineers with code fixes

• Preparing and overseeing filesystems and databases in the development, submission, release,and subsequent live operations for the following games: Treasure Run, Fruit Splash Mania, Candy Blast Mania, Solitaire Free, Monster Story, Dragon Story: New Dawn• Creating music, sound, and vocal tracks, via audio recording and manipulation as well as outsourcing, for the following games: Candy Blast Mania, Dragon Runner, Santa Jump• Concepting and implementing content for release, with the help of outsourcing, by working with design documents and direct database manipulation and administration for: Dragon Story, Restaurant Story, Pet Shop Story, Zoo Story 2, World War, iMobsters

The Sims Internet Group• Writing design documents and user stories, collaborating with designers for UI mockups, and pre-iteration planning with tech leads• Syncing up with game development team to tie in with game features, and with other web teams for seamless integration

The Sims Medieval: Pirates & Nobles (PC & Mac, shipped Aug. 30, 2011)• Serving as team point of contact for age ratings (including ESRB, PEGI, OFLC, USK), legal, and compliance departments• Tuning features in accordance with design documents with designers' follow-up input

• Working closely with the Product Manager of AMD processor based motherboards in the development, release, and support of the A+ product line, especially with the new G34 and C32 socket motherboards• Providing second-level support of AMD processor based products to customers deferred by first-level technical support as well as handling first-level technical support for customers across the full company product line both via e-mail and phone support lines• Coordinating with BIOS, hardware, and production engineers, as well as third-party component manufacturers, in order to resolve potential and outstanding product issues

MySims Agents (Nintendo Wii, shipped Sept. 29, 2009)• Maintaining design documents which coordinate all construction mode objects, their associatedart assets, and when and where in game that they would become unlocked• Managing the tuning of footprint trails for consistency, aesthetics, and playability with the helpof level artists

MySims Kingdom (Nintendo Wii, shipped Oct. 28, 2008)• Cooperating with artists, designers, and other producers to compile an aesthetically-pleasing finalized listing of colors and patterns to be made available for player use in paint mode• Working with designers to add objects to levels and to determine their degree of player-manipulability, particularly in relevance to game progress

• Managing all IT projects, internal and outsourced• Handling administration of user accounts, workstations, and servers present on companynetwork, and providing helpdesk channels to all users• Developing and maintaining corporate website in conjunction with graphics department,as well as backend and online store in ASP• Coordinating with sales teams, accounting department, and customer service for effective communication and expedited client satisfaction

• Researching under Kyekyoon Kim, Ph.D., at Everitt Laboratory• Studying advantages of using polymer-based LEDs (pLEDs) in practical applications• Analyzing CLCB (charged liquid cluster beam) spray pattern experiments as a method of OLEDmanufacture

• Revising proprietary diagnostic software for internal use by hardware engineers and technicians• Porting revised tool to Delphi as an official corporate tool on Windows machines