As a CommSec BDM I drive business development and sales for Victoria and Tasmania. My experience in business development, managing stake holder relationships, creating a distribution channel, leadership and management capabilities enables me to influence and educate both internal and external networks on Investing in Equities and the share market.Combined with engaging and informative presentations on the economy, economic events, and topical points to aid in educating both internal and external stakeholders.Key responsibilities to my role as both Senior BDM and BDM include:• Key stakeholder engagement• Organising and hosting economic update events – Melbourne, Hobart and Regional VIC• University open days at Swinburne, Monash, and Victoria universities.• Presenting to both CBA Staff, clients and external stakeholders. Presentations include products and services and economic updates.• Presenting with Commonwealth Banks Work Place Banking program to over 30 companies including; Telstra, Spec Savers, Vocus, Ticketek, John Holland Group, CLICK, Elabor8, Bentley Group and Minter Ellison.• High valued Client Evenings – including AMA Doctors Association• Building an extensive internal and external network• Coaching and up skilling and holding staff accountable• Strategy Building• Organising, MC’ing and Presenting at our bi annual CommSec Academy Program• Leadership – coaching, training, observations and feedback

This role in a Tier 1 branch gave me the opportunity to lead a team of 22 staff. Clients and team was predominantly of Vietnamese background which helped to evolve my management style. Building strong networks in the community in particular with local small business and councils. Driving my team to deliver exceptional service to our diverse range of customers. Using expertise in motivation, I coached my team in offering a range of lending, deposit and wealth management products and services to both new and existing customers. As a trusted figure in your local community, I built strong networks and develop new and innovative business opportunities for my team.

As Branch Manager for Sunbury I established a completely new team of 18 employees. Inspiring and developing them through their careers. I led my team to deliver exceptional service to our diverse range of customers. Using expertise in motivation, I coached my team in offering a range of lending, deposit and wealth management products and services to both new and existing customers. As a trusted figure in the local community, I built strong networks and develop new and innovative business opportunities for my team.

As Branch Manager, I led my team to deliver exceptional service to our diverse range of customers. Using expertise in motivation, I coached my team in offering a range of lending, deposit and wealth management products and services to both new and existing customers. As a trusted figure in your local community, I built strong networks and develop new and innovative business opportunities for my team.

As a Customer Service Manager I led my team to achieve targets and create great customer experiences. Coaching my team to meet customer needs as well as identifying referral opportunities to a team of Personal Lenders, Mobile Bankers, Financial Planners and Insurance Specialists. Played a key role in supporting the Branch Manager towards achieving overall business objectives and customer satisfaction targets. Fostering a culture in which team acts with integrity and accountability.

As a Customer Service Manager I led my team to achieve targets and create great customer experiences. Coaching my team to meet customer needs as well as identifying referral opportunities to a team of Personal Lenders, Mobile Bankers, Financial Planners and Insurance Specialists. Played a key role in supporting the Branch Manager towards achieving overall business objectives and customer satisfaction targets. Fostering a culture in which team acts with integrity and accountability.

Assisted clients achieve their goals by explaining the benefits of a comprehensive and diverse range of products and services. Minimal assistant management duties and risk management.

Assisted clients achieve their goals by explaining the benefits of a comprehensive and diverse range of products and services.

Assisted clients with their cash based transactions and account enquiries. Identified gaps in their banking and referred these clients to appropriate staff to assist. Awarded The Most Outstanding Customer Service Representative 2003-2004.