Adam Kitchen Email & Phone Number

~ Create and automate data pipelines~ Capture and present information in an easily presentable manner for VP level weekly business review meeting~ Develop the SOP for pre-sprint planning process

~ Design entire data pipeline for On Road Conduct And Safety case creation~ Create the data flow for the Delivery Associate Feedback launch~ Use Lambda functions and EDI (Electronic Data Interchange) solutions to securely transfer data to partners~ Automate report publishing processes ~ Use SQL in ETL systems like DataGrip & Quicksight to extract information from data warehouses ~ Build easy to understand and actionable reporting for stakeholders ~ Develop and manage a project that isolated questionable concessions ~ Create automated reports to improve project efficiency

~ Create ad hoc reports with the use of SQL and Excel to support the operations of the department ~ Take escalations when customers requested to be connected with leadership ~ Experience handling Executive Customer Relations emails ~ Trained and take leadership contacts in: Amazon Business, Concierge, Fresh, Prime Now, Registries, and Special Handling ~ Converted early from an acting role to permanent due to strong customer handling skills ~ Provide support for agents who have procedural and/or content questions ~ Approve or deny concessions that are above agent level permissions ~ Assist in resolving systemic issues through the trouble ticketing system ~ Successfully exceed departmental targets

~ Take escalated contacts~ Provide support for agents who have procedural and/or content questions~ Approve or deny concessions that are above agent level permissions~ Assist in resolving systemic issues through the trouble ticketing system

~ Serve as one of the original members of the Customer Protection Review team at launch~ Assist with developing new training for this team~ Developed and lead team meeting~ Consistently outperforms goals

~ Use business analytics to maintain above industry average product performance ~ Utilize data mining to remove defects ~ Write the company customer service handbook and oversea internal and external support teams~ Conduct new staff training~ Identify viable leads, acquire and close business deals with new accounts~ Drive sales growth through training, cross selling, developing new accounts, and implementing national marketing programs~ Regularly confer with customers and prospects to understand their potentially unmet needs

Charlotte, North Carolina Area

~ Personally managed approximately one million dollars per month in revenue~ Responsible for hiring the order fulfillment team, which out-performed expectations in limiting errors ~ Developed personal relationships with vendors and clients resulting in committed partnerships

Master Of Business Administration - Mba

Activities and Societies: Delta Mu Delta - International Honor Society for Business The National Society of Leadership and Success

Bachelor Of Science - Bs, Business Administration