Adam Kramer

Adam Kramer Email and Phone Number

Partner at Deloitte Global @ Deloitte
new york, new york, united states
Adam Kramer's Location
Toronto, Ontario, Canada, Canada
Adam Kramer's Contact Details

Adam Kramer personal email

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Adam Kramer phone numbers

About Adam Kramer

As a Partner at Deloitte — the world’s largest professional services firm — I have had the privilege of leading and developing high-performing global teams, most recently within Alternative Delivery Models, Business Operations, Corporate Real Estate, and Shared Services. My passion for delivery optimization and continuous improvement drives me to create tangible impact for both Deloitte and our clients, resulting in enhanced service quality, operational efficiencies, and stronger customer satisfaction, loyalty, and retention.Currently, I lead Deloitte's Global Shared Services function ('CoRe'), overseeing a diverse team of ~2,500 professionals worldwide. Our mission is to deliver world-class, high-impact, and value-added services — from contact centers and procurement to research & insights, creative services, data management, digital innovation, and more — that enable member firms, geographies and practitioners to solve our clients' most pressing challenges.With a 20+ year career spanning Corporate Strategy Consulting, executive leadership in a global luxury hotel brand, and a six-year transformation of Deloitte Canada's operations and enabling service model, I have developed a unique blend of strategic foresight and operational execution. My industry experience spans public sector, financial services, travel and hospitality, transportation, and retail — providing me with a truly global and cross-sector perspective within industry & professional services.I am honored to have been recognized as one of Deloitte's "Most Inspirational Partners" and to be a multi-year recipient of Deloitte’s Global Partner Recognition Program, which celebrates exceptional contributions to the firm’s strategy and values. I have also been nominated as a member of the 2025 'Global Leader Advisory' Council — a select group of 35 Partners worldwide advising Deloitte’s Global CEO and Executive Leadership Team — to help shape the strategic direction of our firm.Beyond operational excellence, I am deeply committed to talent development. Mentoring the next generation of leaders at Deloitte is a personal passion of mine, as I believe in empowering emerging talent to achieve their long-term professional and personal goals.

Adam Kramer's Current Company Details
Deloitte

Deloitte

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Partner at Deloitte Global
new york, new york, united states
Website:
deloitte.com
Employees:
295722
Adam Kramer Work Experience Details
  • Deloitte
    Managing Partner | Global Shared Services Leader (Core)
    Deloitte Jan 2024 - Present
    Global Mandate
    With over 2,500 professionals, CoRe serves Deloitte's largest geographies & Deloitte Global through a worldwide team and regional delivery centers. We power the network by delivering quality, value-added services to enable our teams to deliver an impact that matters.
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  • Deloitte
    Lead Client Service Partner (Lcsp)
    Deloitte 2017 - Present
    Toronto, Ontario, Canada
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  • Deloitte
    Partner, National Alternative Delivery Models (Adm) Leader
    Deloitte Jan 2022 - Feb 2024
    Toronto, Ontario, Canada
    Lead Deloitte Canada's ADM strategy and execution roadmap. Work in strong collaboration with global, business and firm leadership to dramatically improve & transform our ability to provide high-quality services to our clients in new & innovative ways. I am a board member & sit on the executive councils for a number of Deloitte global delivery network organizations.
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  • Deloitte
    Hotel Sector Leader
    Deloitte 2017 - Feb 2024
    Toronto, Ontario, Canada
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  • Deloitte Canada
    Partner, National Business Operations & Corporate Real Estate
    Deloitte Canada May 2017 - Jan 2022
    Toronto, Canada Area
    National Business Operations & CRE Leader:- Led a global team of 850+ high performing professionals- Set the vision, strategy & execution roadmap to deliver high-quality service amid an environment of rising business expectations and market disruption- Transformed the way our people & clients work with Deloitte across the country through the enablement of offices, workplace strategy, experience and change- Led special projects for firm executive- Made positive enhancements to the internal corporate real estate function, including enhancing project delivery capability, analytics and identification of efficiencies/cost savings/improvements off the back of the COVID pandemic and trends associated with 'future of work'
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  • Frhi Hotels & Resorts (Now Part Of Accorhotels)
    Vice President, Enterprise Project Management Office
    Frhi Hotels & Resorts (Now Part Of Accorhotels) Mar 2015 - May 2017
    Toronto, Canada & Paris, France
    FRHI Hotels & Resorts (FRHI) was a leading international hotel management company that operated the luxury and upper upscale hotel brands Raffles Hotels & Resorts, Fairmont Hotels & Resorts and Swissôtel Hotels & Resorts. Headquartered in Toronto, Canada, FRHI operated 116 hotels with nearly 44,000 rooms in 34 countries. The list included historic luxury properties such as New York’s Plaza Hotel, Peace Hotel in Shanghai and the Savoy in London. Responsible for the ongoing strategy, ownership and oversight of FRHI’s global Enterprise Project Management Office and transformation efforts. Formal authority on the strategy and implementation of large global projects for FRHI and to provide direct ownership and oversight of prioritized enterprise-level initiatives across the organization's brands (Fairmont, Raffles, Swissôtel), regions and corporate functions. Key lead in the development of a global tri-brand guest loyalty program. Appointed as global post-merger integration leader for all B2B & B2C guest-facing solutions and technologies. Successfully combined our two organizations which resulted in exceeding synergy targets.
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  • Deloitte
    Senior Manager, Customer & Marketing Strategy, Monitor Deloitte
    Deloitte Sep 2004 - Mar 2015
    Toronto, Canada And London, United Kingdom
    Leader in Monitor Deloitte’s Customer and Marketing Strategy Consulting practice where I specialized in transformative customer-centric growth strategies for clients.Progressive senior leadership path with responsibilities that included business development, thought leadership/points of view creation, supervising and developing diverse teams of resources, building strong client relationships, facilitating senior executive sessions and being accountable for the successful completion of multiple and complex strategy engagements on-time, on-budget and of the highest quality.Expertise/Focus Areas/Significant Client Experience:- Corporate Strategy- Customer Experience Strategy & Implementation- Business Transformation- Loyalty Strategy and Program Design- Customer Insights- Customer Service Excellence- Large Scale Program Management- Hospitality Industry- Post Merger Integration
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  • Cibc
    Consultant, Small Business Banking; New Ventures & Strategy
    Cibc May 2000 - May 2003
    Toronto, Canada Area
    Developed and executed strategies for the bank's Small Business Banking unit. This included creating a segmentation methodology, defining the appropriate offers by segment, and aligning the organization, channels, processes and technology to effectively win in the market.Part of the launch team of Canada's first no-fee bank for small business. In partnership with the office supply giant Staples, bizSmart.com was a revolutionary and unprecedented solution for the small business owner that was launched coast-to-coast, acquired tens of thousands of customers and captured hundreds of millions of deposits within the first year of operations
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Adam Kramer Skills

Business Strategy Strategy Management Consulting Consulting Customer Experience Business Process Improvement Business Development Operating Models Business Transformation Corporate Strategy Formulation Strategic Planning Financial Services Strategic Consulting Business Case Financial Analysis Organizational Design Management Business Casing Marketing Acquisition Integration Leadership Mergers And Acquisitions Customer Experience Strategy Market Entry Strategy Business Analysis Marketing Strategy Project Management Change Management Segmentation Airports Team Leadership Customer Focused Service Customer Service Customer Segmentation Strategy Growth Strategies M&a Experience Performance Improvement Business Process Re Engineering Business Process Design Mergers Crm Program Management Financial Modeling Hospitality Industry Technology Integration Loyalty Marketing Customer Experience Management Loyalty Programs

Adam Kramer Education Details

Frequently Asked Questions about Adam Kramer

What company does Adam Kramer work for?

Adam Kramer works for Deloitte

What is Adam Kramer's role at the current company?

Adam Kramer's current role is Partner at Deloitte Global.

What is Adam Kramer's email address?

Adam Kramer's email address is ad****@****rhi.com

What is Adam Kramer's direct phone number?

Adam Kramer's direct phone number is +141654*****

What schools did Adam Kramer attend?

Adam Kramer attended The University Of Western Ontario - Richard Ivey School Of Business, The University Of Western Ontario - Richard Ivey School Of Business.

What are some of Adam Kramer's interests?

Adam Kramer has interest in Children.

What skills is Adam Kramer known for?

Adam Kramer has skills like Business Strategy, Strategy, Management Consulting, Consulting, Customer Experience, Business Process Improvement, Business Development, Operating Models, Business Transformation, Corporate Strategy Formulation, Strategic Planning, Financial Services.

Who are Adam Kramer's colleagues?

Adam Kramer's colleagues are Ronald Reed, Magdalena Lenartowicz, Aida Solé Cussó, Ana Bai, Emilian Lock, Marcos Quintas Pérez, Charles A..

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