- Responsible for Active Directory Group Policy management targeting Windows 7 devices, Windows 10 devices, and Mission Health System users. - Management of the Citrix 6.5 XenApp and XenDesktop environment. - SCCM administrator which includes management of operating system deployments, software packaging and deployment, client compliance reporting, software versioning, and health of the environment. - Management of Office 365 and Exchange environment. - Windows update compliance utilizing WSUS and SQL reporting. - Device encryption health utilizing BitLocker. - Administrator of third party sites WebEx and Adobe that are linked with Mission Health System. - Utilize PowerShell scripts for automating repetitive tasks. - Mobile Device Management utilizing Airwatch and Ascom.

Contractor at Mission Health System, Inc. within the End User Technology Services team. Serve as SCCM Administrator for the Mission Health System.SCCM utilization includes PowerShell scripts for application deployments, SQL report building, and task sequence maintenance for new software and new device drivers.

Served as the Desktop Management team lead, which involved managing the processes, workload, and day-to-day operations of Desktop Management. Worked with the Client Technology manager on Desktop Management’s staff performance evaluations and staff professional development.Worked with the Instructional Technology and Desktop Services Director, Client Technology manager, and Desktop Management team staff to develop vision and strategy for the current and future uses of Virtualization, System Center Configuration Manager, JAMF Pro, and group policy. Provided oversight into the campus wide software implementation, maintenance, and selection.Worked with other team leads within the Instruction Technology and Desktop Services department and the IT division to move strategic roadmaps and plans forward. Served as the primary SCCM Administrator for the Western Carolina University system.Reported on projects, incidents, and service requests to the Client Technology manager.Served on a wide variety of committees providing expert knowledge and representation of the IT Division to external stakeholders.

Served as the technical support resource responsible for technology and communication of technology needs within the College of Health and Human Sciences. Responsible for maintaining and troubleshooting instructional spaces, technology enhanced rooms and the student collaboration area. Served as the technical support for the Communication Sciences and Disorders clinic; consisting of the implementation and maintaining of the Encrypted File Share for HIPAA data.Served as the technical and project lead for System Center Configuration Manager 2012.The SCCM implementation was consisting of the implementation and deployment of Microsoft’s enterprise system to Western Carolina University. SCCM utilization included operating system and application deployments, report monitoring, and client management. Project Manager for Application Management Plan; designed and implemented improvements that utilize existing technology to streamline IT processes to set the foundation for future IT support of application management. Project Manager for Health and Human Sciences 229 Technology Upgrade; communicated and closely worked with the Physical Therapy department, the Instruction Computing team, and Facilities Management to meet the Physical Therapy needs for space utilization. Designed and implemented the agreed upon technology. Technical resource on the following projects: Active Directory Organizational Cleanup, Mobile Device Management, Enterprise Desktop Antivirus Strategic Review and Implementation, Instructional Space Upgrades, myWCU Portal Implementation Phase 1, Office 365 Implementation for Faculty and Staff, Options for Clinical Video Capture Systems, OSX and iOS Enterprise Software Management Implementation, Windows 10 and Mac OS X (El Capitan) Evaluation and Implementation.Responsible for tracking worked time related to projects, incidents, and services requests.

Primary support responsible for hardware and software troubleshooting, repair, and support services on Apple, Dell and Gateway computers for the university’s faculty, staff and students.Primary support responsible for creation and testing of images for Western Carolina University faculty and staff computers; consisting of Windows, Macintosh, Boot Camp and VMWare Fusion images.Responsible for recording incidents, problems and requests for change in the Cherwell Service Desk application. Presented presentations and provided training opportunities on supported applications for Western Carolina University clients. Project Manager for Open Directory and Apple Remote Desktop; consisting of the implementation and deployment of Apple’s enterprise system to Western Carolina University staff and faculty.Managed Apple and Windows servers with attached SAN storage.

Primary responsibility was hardware and software troubleshooting, repair, and support services on Apple, Dell and Gateway computers for university staff, faculty and students.Included technical knowledge of the Operating Systems Windows XP Professional, Windows Vista Enterprise, Windows 7 Enterprise, Apple 10.4, Apple 10.5 and Apple 10.6. Microsoft Office 2003, 2004, 2007, 2008, 2010 and 2011. Working knowledge of Microsoft networks and Apple computer systems. Experience with Symantec Ghost Imaging software, Deploy Studio NetBoot software and Cherwell incident tracking software. Technical knowledge and ability to help train student workers.

Primary function was providing call support by working one-on-one with clients and end users who were experiencing problems with hardware, software, networking and other computer-related technologies associated with the use of Drake Software. Specialized in technology support, conversions, data entry, electronic filing, and networking.