Resolved over 90% of customer escalations by identifying pain points and collaborating with cross-functional teams, leading to improved user satisfaction and retention rates.Analyzed customer feedback and translated it into actionable insights that informed process improvements, increasing customer satisfaction by 15%.Led initiatives to streamline customer communication channels, improving the user journey and reducing response times by 20%.

Self-started, self-directed an e-commerce business by using good judgment, recognized a gap in the market for affordable health products with the ability to lead. And regularly collaborated with suppliers and bloggers, in total governance. Engineering website on Amazon's platform, and using Excel, Word to produce professional, concise data. • Strategic Planning where I sold 80% of my stock and received excellent testimonials on Amazon. Managing relationships relationship with stakeholders… Show more Self-started, self-directed an e-commerce business by using good judgment, recognized a gap in the market for affordable health products with the ability to lead. And regularly collaborated with suppliers and bloggers, in total governance. Engineering website on Amazon's platform, and using Excel, Word to produce professional, concise data. • Strategic Planning where I sold 80% of my stock and received excellent testimonials on Amazon. Managing relationships relationship with stakeholders and kept complex projects organised. Aimed to scaling the e-Commerce as much as possible. Brainstormed a strategic direction with stakeholders and discussed the role of each team, such as annual budget, keywords for search engine, marketing and product strategy. Worked excellently as a team member. Used information system to grow the business. • Demonstrated leadership as prrioritizing the organisation of communication, including weekly marketing emails, bookkeeping, and shipping management. As a result, this created a smooth transaction for both the customer and myself, and I was proud to keep the business operating smoothly and add value to it. Held weekly scrum meetings. Knowledgable on labor law.• Executed plans as I created infographics and commercials using Adobe Photoshop and iMovie, strategic direction influence customers and increased brand awareness and traffic. By pushing the limits for affordable health products and making it an experience like no other, I aimed to provide a unique customer experience and delivered professional development. Show less