Manage the development & execution of stakeholder management approach and a change enablement plan for a 94mil XDR ICAM modernization project.Engages with Internal and Client Senior Leadership to support all user's in the development and deployment of the transformed ICAM capability and the associated applications.Outline, direct, empower the change management activities for the program (including stakeholder and user engagement, tailored communications, training recommendations and reinforcement strategies and other key deliverables.Leads -Authored - Executes the communications plan, leveraging NexGen Communications Tools including Adobe Creative Cloud (InDesign, Premier, Illustrator), Camtasia, Mentimeter, MS Forms to include the direct supervision of a Consultant and two Analysts.Directs and evaluates the creation of leadership communications, decision briefings, infographics, blogs and social media to include client-hosted learning management system and two repositories. Developing an overall Training Plan and Approach Strategies and Policies which will assess training needs, highlight change impacted business processes and the desired level of knowledge after the change and outline training delivery approaches, materials, and logistics.Utilizes Agile and Lean certifications daily to lead the team in tactical and strategic deliverables while upskilling analysts (skills and certs).Leverages MS Planner and soon Jira for account task completions.Member of account engagement team; work to drive employee engagement at the project level.:• Provide feedback on potential initiatives• Helping generate ideas around how we can increase engagement at the team level• Leading project engagement initiatives with account leadership as needed to help drive initiatives

I work between my program’s two work streams to enhance end user adoption strategies, as well as offer innovative approaches to develop and implement a strategic training plan. I lead stakeholder groups internally and externally with mid-to-senior clients and corporate staff to successfully implement, evaluate, and sustain training, strategic communication, and user adoption activities for my client’s customers. I enjoy developing strategies to successfully integrate changes through user adoption tactics and tools. Additionally, I have increased visibility of program work among various stakeholders including senior audiences across the federal client.  I lead specific pieces of analytical work concerning different audiences’ perceptions and opinions of program to include mentorship of analysts. I work internally with the User Enablement team (Deployment, Communications, Change Management) and serve as a mentor for the team’s User Enablement Analysts. My core skills for this project include client relationship management, workforce planning, change strategy, communications, attention to detail and the ability to work across multiple stakeholders and workstreams are crucial for my client’s mission-success.

Co-Lead Military Employee Resource Group (MERG). Responsible for internal and external communications for 400+ active members; develops employee inclusion/diversity activities, recruiting, and engagement activities including ERG Week of Service and Corporate-wide Day of Service opportunities. Cross ERG events including lunch and learns, panel discussions, happy hours, and community events. Participates in partnerships with veteran non-profits to assist in career networking, resume reviews, inclusion/diversity, and others.

Primary electronic health records deployment project owner interfacing with executive level leaders. Responsible for cultivating site relationships to achieve business objectivesPrincipal MTF point of contact and escalation for deployment efforts. Briefs high ranking military officials (O-6, typically) on project status and risks on a monthly basis. Directs and supports a team of associates from several prime/subcontractors responsible for contract deliverables. Partners with team members to guarantee project success and customer satisfaction. Builds and uses network to ensure completion of open actions items. Identifies, escalates, and mitigates project risks. Engages Government Customers in risk escalation and recommends path to resolution. Manages project milestones and reviews regularly with both the internal project team, government client, and MTF leads. Adheres to the project schedule and monitors changes in contract plans. Ensures the work scope, schedule and budget are well defined and maintained. Responsible for the completion of contract deliverables and project milestones assigned to the team, ensuring that they are accomplished within the prescribed time frame and funding parameters. Drives project management phases such as planning, execution, and result monitoring.

Lead Training Coordinator for complex electronic health records system. I am responsible for the training coordination at the largest facility in the deployment wave and secondary site out of state. I collaborate with Lead Support Coordinators in supporting the deployment wave. Tasks include management of training/support schedules, training enrollment, & facilitating communication with site/program leadership. I perform daily activities with a high level of adaptability and attention to detail as well as communicating effectively a variety of audiences; internal, external, clients, & various user levels of the software.

Conducts basic/advanced training to include customized configurations of Servicenow-based software. Utilized effective client change management; processes and thinking when assisting clients at multiple geographically separated locations. I assisted in replacing legacy manual processes with digital suite of software. I was 90% Client-facing globally when presenting to the clients. I used Camtasia, Servicenow, PowerBi, PowerPoint, Google Meets, and other Microsoft applications when delivering over 100 client trainings to over 1100+ individuals. I delivered tailored training to include information for location-specific needs. Develops and presents client facing materials including live & recorded video trainings. Utilizes process improvement mindset to edit training materials to streamline training delivery to include analytics/visualizations of surveys.

Reviewed and edited over 500 pages of user guides to include feedback from AFS managers and clients. Reviewed and edited 30+ many presentations to align content and style guides. In team environment developed knowledge retention surveys for call center operators. Completes assignments ahead of schedule with accuracy resulting in minimal edits. Developed relationship with analysts and managers in the functional and developmental teams. Created efficiency by having SME’s added to Teams folder for review/comments/edits/approval of training materials. Created MS Project Plans team plan for manager who provided excellent feedback and appreciation. Developed project new joiner materials with input from a diverse team of analysts and specialists. Creates databases of team assignments ensuring team is aware of intersectional work resulting in proper version controls of internal and client-facing documents. Forecasts and prevents errors through teamwork and communications planning. SME Functionals and DP teams working together on a single platform to reduce copy/paste/version errors created by email or OneDrive sharing work for review.Received multiple positive client feedbacks recognizing the quality of developed training.

Quickly assimilated to PMO role. Replaced management-level PMO as an analyst. Mitigated issues with collaboration with project supervisor, deployment PMO, and offshore resource. Took complex plans and navigated manager-level issues to effectively update project plans across 9 work streams. Upon deployment phase, managed the updated single project plan with a more streamlined approach. Developed and presents late task reports, overall and individual health metrics, managed 9-10 calls weekly with diverse audience. Maintains shared inbox/calendar – managing attendees and optional, rescheduling, cancelling, etc.Responsible for: creating/maintaining Project Plan (through MS Projects). Co-ordinate with multiple workstreams to track the project progress. Work on Deployment activities. Project management utilizing MS Project Plan; collect and organize data from 8 distinct workstreams and off-shore resources for a labor and finance optimization project saving the high-profile client $93 million annually across 774 global locations Conducts 4-5 presentations weekly; Senior Managers/Directors, Senior VP, and other high-level attendees

Earned a Masters of Public Administration with graduate certification in both Security Studies and Leadership of International and Non-Governmental Organizations.

In pursuit of my BS in Communications and Rhetoric with a graduation of May 2018, Candidate for Maxwell School for Masters in Public Administration and Graduate Certificate in National Security and Counter Terrorism (INSCT).Disabled Student Veteran Liaison Program Manager - assists fellow disabled student veterans connect with on and off campus services to improve their educational experience and health.P.A.V.E. Advisor - peer to peer networking and resource database for newly admitted student veteransNational Veteran Resource Complex Accessibility Planning Board Member - developing plans for the first of it's kind facility with the needs of the (dis)abled - particularly low-vision and medical service animals.

Internship - assisting a local veteran charity in their goals of coordinating Syracuse University Student Volunteers, mission/vision sharing, organizing food pantry operations, and commercial kitchen safety/operations. Further developed time management, MS Excel, and internal/external communication skills.

Responsible for many tasks ranging from supply requests, quality control, leadership, shift management, safety, sterilization procedures for surgical instruments.Strategic communications with internal customers/staff, external departments, quality assurance/control teams, union and hospital leadership.

Supports anesthesiologists, anesthesia residents and CRNA’s by the preparation and set up of appropriate equipment and supplies for each case.Point of care lab testing of blood glucose, blood gases (ABG/VBG) and activated clotting time (ACT)Use of specialized equipment to include rapid transfuser, blood/fluid warmers, cell savers, glidescopes, and othersCleaning/disinfecting all anesthesia related equipment between casesResponds to and assists with emergency surgeries most notably adult/pediatric open heart and craniotomy procedures Knowledge and procurement of medications and monitoring equipmentConstruction of central and arterial line monitoring devices using aseptic technique

Customer Service and Sales of FDIC Bank productsNetworking both internal and externalEducating clients on products, services and applicable federal regulationsTeam Member development and joint salesCold and Warm LeadsSuccessful completion of sales and referrals for additional services

Immunizations's Element: staffed, and improved functionality with respect to procedures. Over 1000 immunizations provided monthly.Demonstrated leadership qualitiesHighly concerned fro health and safety concernsOrrientated staff and students.Precepted over 30 students in pediatric specific duties as a medic.

Medical Surgical Tech - Performed nursing care on a 25 bed ward for patients with inpatient medical problems and pre/post surgical care. Integrated new technology and training to wardER Tech - Ambulance operations, acute care, emergency planning, ambulance trainer, minor suturing/stapelingDeployment - Security and escort procedures maintained at deployed location in Southwest Asia. Provided medical care for acute injuries. Inovated procedures for change of shift reportingFamily Pratice Tech - managed care environment, eagerly learned basic medical coding, urinalysis/pregnancy tests, Emergency planning, medical assessments, assisting medical procedures, educated staff with emergency self and buddy aid, qualified/performed minor surgical procedures with minimal supervisionHealth Assesssment Tech - assessed over 100 patients weekly to ensure fittness for duty, risk managment utilized, general good overall health standard met. Referals for further speciality evaluations created

Expeditionary Medical Support Team (Deployable Hospital), Immunizations, Lab specimen collections, basic physical exams