• Led product development from ideation to launch, aligning with business goals and user needs• Increased game launch by 60% across three states• Directed implementation of HTML5, improving speed of game launch process by 70%• Collaborated with partners to implement new game providers • Conducted market research and competitive analysis to inform product strateg

• Improved first-try registrations from 30% to 80% by implementing new registration processes• Organized 750+ test cases into appropriate test cases and suites • Responsible for creation and execution of test plans for application upgrades • Traveled and conducted geolocation testing

• Improved and documented standard testing procedures • Conducted manual web-based and mobile testing • Created and implemented testing, test cases, and test plans across 5 product teams • Utilized JIRA-like system to track, prioritize, and organize defects with Product Owner • Trained quality analysts while leading team and assessing risks during rollback situations

• Supported 3,000+ employees on internally developed Ruby on Rails enterprise application • Resolved technical issues and forecasted troubleshooting complications during software trials • Monitored resolution of bugs, helping developers tackle problems by providing QA perspective • Collaborated with development team to facilitate timely corrections

- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business- Created positive guest experiences as a server and private dining server - Friendly, outgoing, and charismatic personality well suited for a fast paced, customer service oriented restaurant

- Responsible for Liquor, Beer, and Wine Inventory and ordering- Conduct staff tastings to increase wine education- Carried out day-day-day duties accurately and efficiently- Ensure service standards are being met by all FOH staff- Help to improve guest satisfaction scores- Helped to improve restaurant sales for the last 5 periods of 2016 verses 2015

- Created new opening/closing checklists- Serve and create experiences for guests- Travel to New Stores and Assist in Openings and Trainings- Train new staff in procedures and processes- Travel to various stores and help train in POS

- Manage day to day operations for over 40 employees in In-Room Dining, Mini Bar, and Restaurant- Re-established standards and sideworks for In-Room Dining and Restaurant- Responsible for Mini Bar inventory and ordering- Conducted Mini Bar product change for entire hotel- Created incentive program for In-Room Dining Order Takers to increase revenues - Implemented Emergency Procedure SOP for Restaurant and Bars

- Improved In-Room Dining guest experience by over 20 points on guest survey- Increased Mini Bar revenue over $50,000 over budget in the first half of the year- Responsible for Mini Bar inventory and ordering- Created training worksheets based on service standards for In-Room Dining- Member of Aim Higher Committee, a committee for hotel and guest improvement- Manage day to day operations for 25 employees in In-Room Dining, Mini Bar, and Pool Restaurant/Bar- Acted as weekend F&B MOD, covering In-Room Dining, the Pool Restaurant/Bar, Lobby Bar, and Hotel Restaurant- Create schedule and forecast for In-Room Dining- Process tips for In-Room Dining and Hotel Restaurant- Earned “Colleague of the Month” in December 2012

- Supervise day to day operations for over 35 employees in the 24 hour In-Room Dining, Gift Shop, and Espressamente Illy Coffee Shop- Helped open In-Room Dining for J.W. Marriott and Ritz-Carlton, and Espressamente Illy Coffee Shop for J.W. Marriott - Create schedule and manage labor for Espressamente Illy Coffee Shop- Created and implemented the Tip out process for all the Food and Beverage outlets- Trained all Food & Beverage Leaders on payroll - Process payroll for In-Room Dining, Gift Shop, and Espressamente Illy Coffee Shop- Oversee set-up, execution, and breakdown of Hospitality Suites as well as trained all servers on the process

- Responsible for day to day operation- Managing labor and budget for restaurant- In charge of Room Service for Hotel- Responsible for ordering alcoholic and non-alcoholic beverages for hotel- Oversee booking/use of Private Banquet Room in restaurant