Manage three direct reports, six indirect reports; implement and administer change management across a multi-site organization; and ensure departmental budgets are accurate and maintained.Notable Contributions: Oversee staff of nine and address employee performance issues with “the coach comes first” standards; facilitate both team and one-on-one meetings; manage schedules (including time-off requests) and on-call rotation for emergency IT requests; and maintain high-performing business support.Implement and maintain problem management and root cause analysis by defining and employing policies and procedures for emergency outage situations and enforcing practices that hold parties responsible for documenting and defining root cause.Negotiate fair pricing with vendors, manage contracts and record Op-Ex expenditures, oversee equipment and upgrade requirements to plan for Cap-Ex purchases, and ensure departmental spending remains on budget while business needs are met.Manage and maintain the service desk platform by implementing the Solar Winds service desk toolkit, building custom requests and forms, and ensuring tickets are handled in a timely and accurate manner; updated asset catalog of software, hardware, and contracts to ensure licenses were valid and equipment was up-to-date.Maintain MFA and SSO tool (Okta) for 700 employees; deployed MFA across organization via multiple forms, and assisted in deploying of new technology across sites with hundreds of handheld devices.Developed change management policies and procedures for IT groups; enforced task completions prior to implementation changes; held weekly CAB meetings for vested parties to prioritize and schedule changes.

Managed day-to-day IT operations of a 250+ employee facility; designated as point of contact for on-call and emergency needs of Utah production facilities and back-up support for South Carolina office; documented processes for cross-training multiple production facilities.Notable Contributions: Ensured 100% uptime for double-shift production floor, streamlined efficiency by implementing innovative technology, and maintained/upgraded Active Directory and Office 365 Management for new and existing users.Managed IT responsibilities for new product deployment, including transforming the production process while simultaneously maintaining uninterrupted workflow of day-to-day activities across several manufacturing processes and locations. Mentored the direction and growth opportunities for an employee by delegating projects and laying out preventative maintenance plans that encouraged performance improvement.Assisted implementing new out-of-state call center, trained new hire remotely; developed physical ‘rack-and-stack’ and installed 250 computers; provided support after set-up; assisted with migration and Office 365deployment.Played key role in planning new 100K sq ft warehouse space with full coverage Wi-Fi; coordinated contractors, dates, downtimes, reworked and replaced dated network equipment, developed new technology.

Provide exceptional desktop support and managed the Help Desk queue for 600+ end users and 250+ remote users on Windows platforms and Mac OS.Notable Contributions: Maintained 100% uptime with managed downtime for scheduled maintenance; provided minor server support for Enterprise 350+ servers, both physical and virtual. Prepared PowerShell scripts to perform tasks in Active Directory; maintained and cleaned Active Directory and upgraded from Small Business to Enterprise Domain.Deployed Symantec Endpoint Protection 12 across multiple sites, 300+ computers (including production servers); coordinated/scheduled downtime for production to ensure proper start-up.Created baseline for updates and deployed BigFix across sites, including 300+ computers and virtual machines.

Performed support for 400+ end users, including all Windows platforms, setting up network/local printers, monitoring/removing viruses (and associated corruption), and identifying/replacing faulty hardware.Notable Contributions: Provided advanced MS Office support, maintained and organized Active Directory by creating and assigning rights to groups and users, managing computers across the domain, and managing security across network shares.Prepared and implemented laptop roll-out by developing laptop tracking, creating and documenting procedures, and identifying an ODBC bug in Windows. Assisted with MS Exchange management, migration of email accounts, implementation of Blackberry Enterprise server, Express.Monitored ten servers, ensured Symantec Back-up Exec performed back-ups and system recovery, reviewed and resolved errors noted by System Event Logs, identified and replaced faulty equipment.