Provide consulting services to organizations for areas related to organizational development and IT process/infrastructure: - Executive & Managerial Development - Executive & Managerial Coaching - Employee Engagement Programs - IT process Improvement (Scrum Agile Specialization) - Change Management - Need Assessments & Gap Analysis - Survey Design & Reporting

· Direct Product Management, including Product Owners, Scrum Masters and Program Managers, ensuring agile methodology is successfully carried out or altered to meet product team needs.· Direct the User Design (UX) department, ensuring the strategic integration at the enterprise level, focusing on design thinking and human-centered design for internal and external aspects of the organization. · Create and lead strategic plans for integrated customer engagement and communication efforts to enhance customer experiences and perceptions of the company’s services and products. · Lead best practices to drive the development of customer culture/customer service experiences to best address the customer needs, behaviors and expectations through projects, partnerships and technology.· Manage multiple department budgets, ensuring the strategic use of financials strengthen and further organizational goals. · Create, implement and manage an enterprise project management process establishing visibility and decision-making at an executive level, while partnering with each division to standardize project processes throughout the organization. · Lead change management processes to achieve organizational goals specific to technology implementations. · Advise, manage, and integrate cultural change initiatives that strengthen the organization for present and future growth. · Act as a bridge between divisions and departments together unifying the organization to operate collectively toward our vision and mission specific to enterprise projects, applications and technology integrations. · Create a feedback forum for customers and the business to enhance customer needs and expectations. · Provide coaching, in partnership with Learning & Development to executives and middle management.

- Oversaw the establishment and progression of a healthy workplace culture through the creation of education, new training and skill development. - Implemented Team Member Experience programs to all 18 facilities throughout the United States, creating a singular culture while maintaining local identity. - Rooted the business in the proper use and evaluation of employee satisfaction surveys to make positive changes within each facility based on consistent employee feedback. - Established a leadership development program throughout the entire organization for all management, improving retention and employee satisfaction scores (year over year). - Played a vital role on the Senior Leadership Team to hire executives and assist in the development of the executive team via weekly meetings, monthly financial reviews and quarterly business goals. - Coached executives, managers and employees.- Created, trained and oversaw the integration of company-wide meeting structures that improved communication through mutuality and employee development.

Collaborate with executives and key business leaders to develop departments and individual employees in order to achieve global business goals and strategy through education, training, mentorship, coaching and/or leadership development programs. Manage a team of 12 employees in two departments – Education and Learning & Development. • Developed organizational learning strategies for a global enterprise – 4,500 employees in 13 locations (3 million budget). • Oversee dental manufacturing training for 350 new hires annually, improving attrition costs by $250,000 annually.• Collaborate with manufacturing divisions to conduct training reinforcement for low-performing employees, as well as train transfers in new areas of the business increasing productivity, efficiencies and costs.• Direct the creation of product training and sales training.• Partner with cross-divisional teams implementing change management processes, communication systems, competency charts and training matrices.• Oversee all customer service training for 300+ persons annually for general CSRs and technical advisors globally.• Implement an LMS (Docebo) that tracks learning and increases revenue by tracking customer-learning profiles.• Created a four-month High Potential Program for non-managerial employees.

Created a new department to institute a development “pipeline” from individual contributor to executive. Partnered with other divisions to also identify and create technical programs to assist in improvement areas. • Oversaw the creation of all Facilitator Guides, Participant Workbooks and Prezi's/PowerPoints following the ADDIE model.• Develop and facilitate a five-month intensive instructor-led executive leadership development program.• Established a management-training program for 300+ managers with 29 unique courses. • Created, managed and incorporated Kirkpatrick Levels 1-4 evaluations for nearly every learning aspect.• Oversee all technical training, creating and instituting a curriculum that matches proprietary production processes.• Work and coordinate with other departments, advising regarding training structure, department and business needs.• Instituted training reinforcement software (Training Booster) and successfully capitalized on learning retention.• Obtained and managed a $750,000 State grant funded for job growth and continued education.• Implemented ESL education for over 40 identified languages.

Created and facilitated multiple leadership and managerial programs and courses derived from extensive needs analysis, gap analysis, research and up-to-date partnerships with subject matter experts and universities.• Created, facilitated and oversaw leadership programs for executives and middle management. • Presented and delivered information using a variety of creative instructional techniques and formats such as workshops, role-play, simulations, team exercises, group discussions, videos, and lectures (adult education theory).• Interviewed, selected and assigned instructors to conduct training.• Identified outside learning opportunities tailored to individual learning needs of targeted employees.• Hired and developed each employee through weekly feedback sessions, including the teaching of the instructional design methodologies.

• Built the Club Services department, including creation of department priorities, schedules, and costs.• Lead day-to-day operations by managing projects through tracking, generating reports, and cost analysis.• Created and oversaw an annual budget.• Understood, communicated and interpreted club-level bylaws, policies, protocol and guidelines.• Created a climate of continuous improvement through the creation of new programs and alterations of existing programs to generate value to a membership base of 282,000.• Developed strategic initiatives to improve a quality club environment worldwide in nearly 14,000 individual clubs.• Managed program and project resources to ensure deadlines are met, including beta testing.• Investigated and research current and future needs of club-level volunteers in 116 countries.• Coached, mentored and established expectations for Club Services team members.

• Conducted live training internationally on topics such as leadership, communication, conflict resolution, gap analysis and team building for 25 to 260 service volunteers.• Designed and developed training materials for regional conferences (40+ learners) and International Convention (260+ learners) in conjunction with the ADDIE model.• Assigned training tasks and projects to other training team members and provide the necessary coaching and support to ensure that the work is of high quality and completed on time.• Supported manager in monitoring training costs to ensure budget is not exceeded, and assisted in the preparation of training budget.• Designed and developed training materials for 85,000+ constituents.• Developed, presented and managed virtual educational sessions.• Managed the logistics of live, face-to-face training for 260+ participants.• Performed comprehensive needs analysis to determine gaps and develop strategy.• Conducted subject matter expert (SME) interviews efficiently.• Worked with subject matter experts and leadership to ensure that training programs and learning activities met the needs of individuals and the strategic plan of the organization.• Assisted in the development of e-learning using Adobe Captivate (CS4 Suite).• Created and edited materials for live and/or recorded webinars and e-learning.• Constructed and implemented project plans for live training (including train-the-trainers) using Microsoft Project.• Oversaw production and review process for manuals, Web site content, facilitator guides and brochure.• Evaluated education and training outcomes using the Kirkpatrick Four Level model.• Conducted research, performed market testing and delivered presentations to management.• Supported manager in writing performance appraisals and selection of new hires.

• Provided onsite training to national affiliates related to customer care, field operations, documentation and order processing.• Established venues and events for distribution at universities, government and public establishments nationally through negotiations and application processing.• Developed and coordinated national project with policies involving 300 volunteers to provide follow-up services for 90,000 customers.• Oversaw diverse teams of various ages and cultural backgrounds for dissemination of products and services on multi-state circuits and maintained a positive rapport among volunteers.• Prepared complex travel arrangements and logistics for staff and national direct distributions.• Built and maintained strong working relations with 150 national affiliates.