Adam Macdougall Email and Phone Number

Leading all onsite technology operations for the office including managing all office technology needs and ensuring seamless operation of personal technology. Updated the design of company website and provides routine upkeep. Maintains and supports all physical devices, enabling daily functionality and addressing any technical issues promptly.•Built out and performed maintenance of enrollment software Employee Navigator for over 100 client companies•Implemented and managed email security measures to mitigate cyberthreats, including phishing and malware•Prepared benefits guides and marketing materials for distribution to clients•Facilitates data enrollment exchanges between clients and carriers

Main point of contact for all technology issues experienced within the College. Managed computer labs, active directory, inventory management, purchasing, print server connections, malware removal, mitigating security risks, and general troubleshooting. Additionally, took ownership of the training of new technicians on policy and procedures and developed new processes and documentation for training future technicians. • Worked directly with users and stakeholders to resolve more than 600 tickets• Created and updated documentation about steps to resolve issues• Administered Users and Groups in Active Directory and maintained computer lab hardware and software• Implemented changes and maintained class’s Virtual Machines utilizing VMware, Hyper-V, and VirtualBox• Performed server management and modification through GUI and CLI on Windows and Linux systems• Deployed LAMP tools to automate and maintain the colleges web servers and websites• Obtained HIPAA certification to be able to assist students and staff in the L.L. Schendel Speech and Hearing Clinic

The Associate of IT Professionals is the leading worldwide society of information technology business professionals and the community of knowledge for the current and next generation of leaders, by providing career advancing opportunities. I assisted facilitating monthly meetings, helped organize resume workshops and recruiters of companies to come speak.

Competed in the Southeast Collegiate Cyber Defense Competition (SECCDC)Ran Weekly Meetings to Discuss and Inform Members of Cybersecurity Topics

The FSU iCamp is a five-week, pre-collegiate summer experience for talented high school students from historically underrepresented and underserved groups in STEM.Developed in partnership between Florida State University’s College of Communication and Information, the U.S Army Educational Outreach Program (AEOP), and the Technology Student Association (TSA), iCamp’s goal is to encourage and prepare students to pursue college-level studies and careers in STEM through hands-on activities, academic enrichment, and career exploration.

Instructed students of all ages martial arts, life skills, and teamworkWorked with students one on one and up to 40 at a time, with techniques that challenged themMentored students preparing for their Black Belts through advanced trainingLed martial arts camps and special events, such as birthdays and self-defense coursesManaged and planned a full day of activities for 30 campers every weekday for Summer monthsTaught classes held at St. John’s County Schools for students K-8