Adam Mackenzie Email & Phone Number

Burlington, Ontario, Canada

Mississauga, Ontario, Canada

• Sold wellness products to dispensaries, gyms, and health clinics across the US, managing dozens of new and existing customer accounts.• Contributed to and improved the company’s lead generation process by researching and recommending the use of a B2B lead database.• Created and implemented an inventory replenishment process to support the launch and growth of CaniBrands’ products on Amazon.• Responsible for hiring new co-op interns for the B2B sales and marketing team: screened resumes, conducted interviews, extended offers and onboarded new employees.

Mississauga, Ontario, Canada

Toronto, Ontario, Canada

• Implemented improvements for the company’s invoice disputes process, improving efficiency and creating a clear process from which future improvements could be made.• Served as Snaptravel’s chargeback specialist, researching and responding to all inquiries within their SLA. Due to pandemic-related impacts, chargeback volume reached unprecedented levels.• Negotiated disputes with the company’s travel partners by phone and email.• Monitored the company’s social media accounts and addressed customer complaints.• Trained new co-op interns in the company’s invoice disputes and chargeback processes.

Toronto, Ontario, Canada

• Helped manage a provincial meeting centre hosting government departments, corporations, and international delegations.• Negotiated and resolved scheduling conflicts with government representatives and international delegations.• Organized, marketed, and executed events for the division’s United Way Campaign, resulting in one of the highest-ever divisional fundraising totals.• Assisted with audio-visual requests, provided bilingual tours to visiting guests, and ensured room setup was completed as required.

Toronto, Canada Area

• Sold online staff training by phone and email to summer camps and schools across North America.• Qualified leads, made cold calls, and provided product demonstrations. Negotiated contracts and closed sales. • Developed and maintained hundreds of customer relationships using HubSpot. • Surpassed weekly sales targets by 5 to 10 percent, finishing as the top-ranking Sales Executive by dollars sold.

Mississauga, On

• Resolved camp issues by collaborating with superiors and peers to implement new strategies.• Conducted evaluations of staff through season-long observation.• Communicated with staff and parents to address issues and provide routine updates.

Port Credit, Ontario

• Recommended and implemented suggestions to improve department operations.• Maintained food quality standards while upholding excellent customer service.• Administered training and supervision of new employees.