Adam Mackenzie Email & Phone Number

Burlington, Ontario, Canada

Mississauga, Ontario, Canada

• Sold wellness products to dispensaries, gyms, and health clinics across the US, managing dozens of new and existing customer accounts.
• Contributed to and improved the company’s lead generation process by researching and recommending the use of a B2B lead database.
• Created and implemented an inventory replenishment process to support the launch and growth of CaniBrands’ products on Amazon.
• Responsible for hiring new co-op interns for the B2B sales and marketing team: screened resumes, conducted interviews, extended offers and onboarded new employees.

Mississauga, Ontario, Canada

Toronto, Ontario, Canada

• Implemented improvements for the company’s invoice disputes process, improving efficiency and creating a clear process from which future improvements could be made.
• Served as Snaptravel’s chargeback specialist, researching and responding to all inquiries within their SLA. Due to pandemic-related impacts, chargeback volume reached unprecedented levels.
• Negotiated disputes with the company’s travel partners by phone and email.
• Monitored the company’s social media accounts and addressed customer complaints.
• Trained new co-op interns in the company’s invoice disputes and chargeback processes.

Toronto, Ontario, Canada

• Helped manage a provincial meeting centre hosting government departments, corporations, and international delegations.
• Negotiated and resolved scheduling conflicts with government representatives and international delegations.
• Organized, marketed, and executed events for the division’s United Way Campaign, resulting in one of the highest-ever divisional fundraising totals.
• Assisted with audio-visual requests, provided bilingual tours to visiting guests, and ensured room setup was completed as required.

Toronto, Canada Area

• Sold online staff training by phone and email to summer camps and schools across North America.
• Qualified leads, made cold calls, and provided product demonstrations. Negotiated contracts and closed sales.
• Developed and maintained hundreds of customer relationships using HubSpot.
• Surpassed weekly sales targets by 5 to 10 percent, finishing as the top-ranking Sales Executive by dollars sold.

Mississauga, ON

• Resolved camp issues by collaborating with superiors and peers to implement new strategies.
• Conducted evaluations of staff through season-long observation.
• Communicated with staff and parents to address issues and provide routine updates.

Port Credit, Ontario

• Recommended and implemented suggestions to improve department operations.
• Maintained food quality standards while upholding excellent customer service.
• Administered training and supervision of new employees.