• Lead a team of IT Specialists that support 500+ staff and 2000+ students across 8 district locations. • Manage a mixed ecosystem of MacOS, Windows, and Chromebooks to deliver service in multiple contexts.• Manage 3000+ user accounts utilizing Google Workspace and Active Directory.• Ensure governance and compliance across 4000+ devices by utilizing JAMF Pro, Action1, and Google Workspace.

• Maintained and developed a stable on premises and Azure cloud-based hybrid Active Directory.• Performed regular security analysis and tuning utilizing cloud and AI technologies to understand, respond to, and mitigate digital threats in real time.• Helped build and maintain a number of custom software solutions for management and API integration with Accounting, Drilling, and Human Resources departments.• Maintained a large GitHub repository that contains in-house custom tooling… Show more • Maintained and developed a stable on premises and Azure cloud-based hybrid Active Directory.• Performed regular security analysis and tuning utilizing cloud and AI technologies to understand, respond to, and mitigate digital threats in real time.• Helped build and maintain a number of custom software solutions for management and API integration with Accounting, Drilling, and Human Resources departments.• Maintained a large GitHub repository that contains in-house custom tooling scripts and projects.• Responsible for building, configuring, and maintaining VMWare Horizon infrastructure for end user virtualcomputing, as well as VMWare vSphere infrastructure for server virtualization and management.• Responsible for installation, configuration, patching and general maintenance of Windows Server farm up to and including Windows Server 2022.• Managed M365 and Azure tenant in cooperation with other technical staff.• Offered T2/T3 end user hardware and software support via ticket escalations.• Onboarded and supported highly technical staff, including engineers, regulatory staff, and GIS analysts. Show less

Responsibilities included: - Primary support of remote office location in Wyoming with approximately 50 employees - Secondary support of primary office location in Texas with 200+ employees - Administrative tasks within VMWare Horizon including recomposes, user setup, and desktop pool configuration - Monitoring and resolution of support tickets filed in ZenDesk - ZenDesk administration and configuration - Active Directory administration and… Show more Responsibilities included: - Primary support of remote office location in Wyoming with approximately 50 employees - Secondary support of primary office location in Texas with 200+ employees - Administrative tasks within VMWare Horizon including recomposes, user setup, and desktop pool configuration - Monitoring and resolution of support tickets filed in ZenDesk - ZenDesk administration and configuration - Active Directory administration and configuration - Planning, deployment, and administration of several infrastructure pieces including DFS, InfoSec, and IPS - Various automation tasks utilizing Windows Powershell Show less

• Responsible for the entire technology stack across all three library locations, which included Cody, Powell, and Meeteetse Wyoming.• Redesigned and constructed public facing website using WordPress. Managed integrations for various third-party services involving inventory checkout and management.• Maintained and developed on premises Active Directory.• Removed silo issues by reorganizing network into BOVPN structure to unify and standardize networking across all three library… Show more • Responsible for the entire technology stack across all three library locations, which included Cody, Powell, and Meeteetse Wyoming.• Redesigned and constructed public facing website using WordPress. Managed integrations for various third-party services involving inventory checkout and management.• Maintained and developed on premises Active Directory.• Removed silo issues by reorganizing network into BOVPN structure to unify and standardize networking across all three library locations.• Updated aging physical infrastructure utilizing Microsoft Hyper-V to virtualize EOL hardware, reducing infrastructure complexity and allowing for rapid implementation and configuration of new library specific technologies.• Researched, planned, and implemented engaging and accessible technologies in the children’s portion of the library.• On numerous occasions, attended state-wide functions to learn about and evaluate new educational technologies designed to improve engagement and accessibility in educational environments.• Responsible for training library personnel on office technology, including document processing, kiosk and scanner management, and time distribution technology for public access workstations.• Worked closely with library visitors, including authors, elected officials, and community members to ensure public programs operated smoothly.• Implemented technology to reset and wipe public access computers automatically, and with regularity to ensure continued optimal operation, as well as removing any PII or sensitive information unintentionally left on computers. Show less

• Responsible for general customer service.• Performed technical duties including hardware and software troubleshooting, virus removal, data recovery, andhardware replacements.• Carried out site visits for contract-based customers.• Worked to establish new customer relationships to help build customer base.• Handled sales of software and hardware.• Responsible for opening and closing of storefront.