Responsibilities include:• Collaborating with the team to develop ICT solutions for clients• Create proposals and reports with the intention to find and eliminate gaps in the client’s ICT infrastructure• Provide Level 1-2 support via ticket as well as face-to-face• Administration of Internal Infrastructure including:- Active Directory 2012/2016- VMware ESXi via vSphere (creating and maintaining VM’s)- Hyper-V Virtual Machines (Creating and maintaining… Show more Responsibilities include:• Collaborating with the team to develop ICT solutions for clients• Create proposals and reports with the intention to find and eliminate gaps in the client’s ICT infrastructure• Provide Level 1-2 support via ticket as well as face-to-face• Administration of Internal Infrastructure including:- Active Directory 2012/2016- VMware ESXi via vSphere (creating and maintaining VM’s)- Hyper-V Virtual Machines (Creating and maintaining VM’s)- Office 365 Administration via Powershell and Web Admin Access Show less

Casual Job at Spotlight to complement my TAFE studies I undertook during the time period.

3 month contact - providing desktop support and new workstation rollout as part of ING's "Move Forward" project which involved new workstation rollout as well as assisting in office relocation from Town Hall office to Wynyard.

Level 1 Helpdesk responsibilities:• Managing tickets via Service Desk Plus• Attending to call-outs to dealerships in metro and outer-metro areas for escalated tickets• Diagnosing and resolving issues with industry specific software• Patching network and phone data points• Active Directory administration • Exchange Server AdministrationHighlights: • Key team member in setting up ICT infrastructure for 2 new business locations• Key team member in moving an… Show more Level 1 Helpdesk responsibilities:• Managing tickets via Service Desk Plus• Attending to call-outs to dealerships in metro and outer-metro areas for escalated tickets• Diagnosing and resolving issues with industry specific software• Patching network and phone data points• Active Directory administration • Exchange Server AdministrationHighlights: • Key team member in setting up ICT infrastructure for 2 new business locations• Key team member in moving an existing site to a new locationProvided support for applications such as ERAnet (Pentana Solutions), Dealersocket, Windows XP-10, Mac OS, RDS, Active Directory, MS Exchange, Alcatel-Lucent phones Show less