• Thoroughly cleaned high-traffic areas of resort to create a safe and sanitary atmosphere for guests• Properly disposed of waste and hazardous materials through guidance of safety procedures and local laws and ordinances• Promptly responded to guest servicing requests through use of an online, real-time operations management software (HotSOS)

• Ensured store product was accurately prepared and supplies were amply stocked for seamless operation• Managed 8+ employees and ensured organized flow of shift operations to maintain store’s reputation• Provided excellent and timely service to customers and resolved conflict while delivering quality product

• Collaborated with a team of 5 to create an integrated marketing and advertising campaign for the Boysand Girls Clubs of Boston, MA to increase and retain teen club memberships; 1st Place Winners• Received mentoring from internship coordinators, department leads, and industry professionalsthrough one-on-one meetings and shadowing client meetings and calls• Developed and delivered engaging presentations on various topics in group, partner, and individualsettings

• Assured the safety, health, and wellbeing of 440+ students through an on-call rotational schedule• Planned and facilitated 9+ educational events per semester based on departmental learning objectives• Created bi-weekly newsletter with Mailchimp and posted weekly content on Instagram and Facebook to increase audience and resident engagement

• Accurately processed standard financial transactions up to $90,000 for over 30 individual and commercial clients daily while balancing a cash drawer of $15,000• Proactively communicated with head teller to purchase, trade, and sell currency to vault throughout shift• Maintained confidentiality and privacy of client information while providing excellent customer service via telephone and in-person inquiries

• Prepared customer orders in a timely manner according to instructions given • Maintained health and safety standards of kitchen• Operated various pieces of kitchen equipment with great caution