Lead the Natwest Premier 24 business in delivering exceptional customer service across multiple disciplines and a number of bespoke services for Affluent customers. The business includes inbound and outbound telephony, a webchat and secure message service as well as teams conducting extra due diligence for high value payments. Proven success in leading teams and businesses to outstanding results across commercial and customer goals whilst maintaining a risk framework and ensuring staff are motivated and committed to the vision of the business. A high performer in all jobs including Sales Advisor, Coach, Team Leader and now Business Leader. Silver Winner of the "Centre Manager of the Year - Medium" at the National Contact Centre Manager Awards 2020.