Adam Merrick Email and Phone Number

• Direct the transportation operations serving Medicaid, Medicare and MCO medical transportation needs throughout the southeast region, providing services to $5.65M eligible patients and 625K+ trips per month, resulting in $187M in revenue with 27% gross margins.• Accountable for operational and P&L and budgets ($187M CapEx and $135M OpEx, and develop strategic initiatives to optimize transportation market and contract performance, connections to care strategy, partnership network development/growth, and client exceeding budgeted EBITDA expectations, • Coach and manage a team of 4 Senior Directors and 75 in-direct Directors, Managers, and Hourlies, and oversee a team of 700+ independent contractors providing multi-departmental leadership, relationship/financial accountability, and team management and development, hiring and development, • Orchestrated strategic and production planning, budgeting, vendor alignment, safety, and leadership development.• Combine financial and business planning with tactical execution to optimize long-term performance, revenues, and profitability gains, and collaborate with Sr. Directors to analyze utilization, quality metrics, and data to implement operational strategies.• Responsible for leading staff, client relations, and performance metrics. SLAs, and contract compliance for 15 health plans, medical groups, and MCO contracts, the largest being SCDHHS and GA DCH.• Implement employee retention initiatives that increase morale and retention, creating superior customer service excellence and profitability.• Oversee the transportation providers (TP), including strategic planning of business objectives, RFP creation and implementation, training, and remediating issues while expanding the business relationships.• Developing and implementing a monitoring process for high-risk beneficiaries to reduce missed transports to critical appointments.

• Championed the restructuring of the southeast region staff, resulting in $391K in salary reductions• Increased the on-time performance (OTP) by 10% within a region that completes $7.5M trips annually• Improved digital utilization rate for independent contracts by 25%• Decreased transportation costs by $1M by re-negotiating provider rates• Implementing several new processes and procedures, including revamping the mobility report for the mobility team SLAs to show the level of success, revamping the TP scorecards to monitor TP performance, and overhauling the entire TP partner model.

• Managed the strategic operations across 4 union and non-union distribution centers, shipping 50K+ SKUs and $320M in inventory to eCommerce/DTC customers and 800+ retail stores throughout the US.• Led a team of 4 Directors, 30 Managers, and 875+ hourly employees across DC Operations, EH&S, Finance, Hub IE, and Maintenance and Facility Management with accountability for the $75M OpEx budget. • Guided DC teams to successfully complete an average of 400K to 650K picks per week, depending on the season. • Spearheaded multiple process and system improvement initiatives, including rolling out a new Tableau dashboard for operations, a new fabric cutting design and process, and converting a DC to GrayOrange automation. • Partnered with District and Store Managers monthly to identify delivery issues and develop solutions to improve service to retail stores, including analyzing the optimal routing and quality, sourcing structure, and store requirements. • Collaborated with Directors to develop productivity standards at individual and department levels, resulting in higher productivity, reduced payroll, and increased employee retention. • Architected a distribution roadmap that consistently met or exceeded KPI standards for on-time delivery, productivity, and uptime, including defining policies, systems, culture, and training, ensuring accountability and execution. • Continuously evolved distribution center design to streamline workflows, working with vendors and engineers to reiterate distribution lines, introduce emerging sorting technologies, and integrate WMS capabilities. • Strengthened workforce efficiency in labor-intensive operations, trained staff, and cultivated professional competencies to achieve ongoing KPI performance. • Drove the integration expectation of on-time, accurate fulfillment, collaborating with business, DC, and warehouse partners to cultivate buyer insights, improve the effectiveness of the supply chain, and sharpen data sharing.

• Lowered omnichannel DC costs per order from $13 to $5.50 in 6 months with an annual savings of $13M • Improved OTP by 15% in 6 months• Redesigned SKU locations, enabling the elimination of off-site locations, yielding $250K yearly savings in lease payments and $300k in staffing

• Direct the full P&L and operational strategy development and leadership for 2 packaging and distribution facilities with 900K+ combined sq. ft, 15 production lines including sorters and shuttle systems, fulfilling 5K PO’s a week and generating $250M+ in sales annually.• Lead a direct team of 8 Managers and 4 support employees, supporting ~600 non-union employees in the facility, directing all the production, materials, planning, inventory control, warehouse, distribution, and system support while ensuring a safe work environment and OSHA compliance.• Spearhead the implementation of process improvement initiatives delivering stellar results and increasing customer KPIs for key customers Walmart, Dollar General, Target, Kroger, 5 Below, and Party City.• Carried out forecasting, evaluated facility management team performance, and performed vendor selection, development, and management with outside vendors.• Increased productivity and improved safety through process flow redesign, process optimization, and enhanced training of contingent workforce during peak period, which minimized labor costs.• Championed multiple new capital projects, re-engineering, and quality improvement projects, including a new sorter upgrade, shuttle system, ticketless picking, and the launch of a second building.• Worked with engineering team with the development of workflow processes and installed and tested new equipment.𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬• Reduced sorter recirculation by 11%.• Managed Increased revenue by 30% amidst losing staffing during Covid-19• Lowered trailer load time by 57 min. by relaying dock and process improvements• Added 300+ new pick locations without increasing staff• Reduced Safety annual incidents by 57%

• Managed operations for a 712K sq. ft. distribution center with 50+ dock doors, ~20 inbound and ~30 outbound trucks day, distributing products to major retailers including Walmart, Amazon, Target, Dollar General, 5 Below, Party City, and Kroger throughout the US, Canada, UK, and Australia.• Supervised a staff of ~500 non-union employees, including 6 Supervisors and Managers, responsible for receiving, warehousing, picking/packing, production, and distribution. • Facilitated meetings with supervisors and staff of all functional areas to improve production through resolving concerns and developing process improvements.• Controlled merchandise inventory, including inspection of all delivered materials to ensure quality and accurate count. • Monitored procedures in all areas to ensure compliance with quality standards, timelines and safety regulations. • Utilized WMS warehousing system, Master Pac scanning system, and UPS and Fed-X shipping programs.• Streamlined operations and facilitated productivity improvements by implementing TLH Tracking, 9 Blocker, reporting tools, 5S, sorter downtime, hourly sorter diverts, quality leadership training, and multiple employee engagement programs.𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬• Conducted slotting and velocity analysis on current pick volume and fast-moving items, used this data to establish new pick locations and replenishment needs reducing cycle time per order by 50%.• Increased productivity by 280% through implementation of process improvements and labor tracking• Increased DC team efficiency by more 100% and improved order ship window from 10 to 15 days to less than 5• Decreased the number of loads going into detention from 36% to 5%• Reduced negatives by 90%

• Directed the eastern US operations for a logistics and supply chain solutions company accountable for the ~150M P&L for 9 regional warehouses and facilities and 8 client locations (Amazon/SmartPost/AAP), providing TL/LTL distribution for Ecommerce, Auto parts, medical products.• Coached and managed a direct team of 15 Managers, Supervisors, and dispatch operations employees supporting ~~30 Class A and B drivers, and ~100 contractors managing FedEx SmartPost and Amazon Prime Post Office on-time scheduled delivery for 500 Post Offices DDU’s in seven states on a 6 and 7 day-a-week delivery.• Responsible for all aspects of the business, including operations, finance, budgeting, performance management, streamlining, tech tools, SOPs, policies, process, training programs, best practices, and customer service.• Developed operational KPI dashboard to identify needs and created corporate-level metrics to envelop all operations and segments to gauge milestone achievement levels and enable strategy redirects to uplift performance.• Built positive relationships and maintained high standards for all customers in the region, including key accounts, SmartPost and AAP.• Supported all safety programs and OSHA / DOT compliance to ensure a safe work environment for all associates and managers.• Oversaw a fleet of company-owned and leased tractors and boxed trucks, contracting with Penske and Ryder for all fleet maintenance.𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬• Negotiated and onboarded over two hundred contractors covering ~500 routes with ~25% profit• Saved $75K per customer sortation startup by reducing the need for overflow resources such as trucks, drivers, and additional headcount

• Led a team of 15 non-union employees, ensuring successful delivery operation of 90+ routes per day in the Southeast region (GA, FL, NC, SC, TN) for key clients Amazon, FDX SmartPost, Advanced Auto Parts, and Fresenius.• Communicated, trained, and ensured overall safety regarding DOT regulations and OSHA requirements for locations and commercial vehicle operations. • Maintained metrics and analyzed data to assess performance and implement improvements to meet cost productivity, accuracy, & timeliness targets.𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭• Launched and provided transportation for 3 AMZ hubs in 4 months

Oversaw sort operation for the Ellenwood FedEx Ground station leading a team of 10 supervisors and 85 hourly full-time and part-time employees processing 30K+ packages daily. • Efficiently managed the consolidation and distribution of packages to optimize delivery speed and cost-efficiency. • Closely monitored loading and unloading of trailers, ensuring company policies and regulatory standards complied.• Facilitated and led daily pre-sort meetings and performed a detailed analysis of daily reports.• Responsible for the overall safety, quality, performance, and customer experience of the inbound and outbound sorts while ensuring compliance with OSHA and DOT regulations.𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭• Delivered 98.5% OTS

• Managed the dock and sorting for the Atlanta SmartPost operation leading a team of 6 direct Dock Managers, 10 indirect non-union full-time employees, and 50 part-time hourlies overseeing both inbound and outbound operations.• Monitored priority metrics such as Safety, Percent Delivered On-Time, Mainline Missorts, and Scan Compliance percentage to communicate effectively to all team members and continuously drive quality-driven culture.• Responsible for learning and testing a web-based system for Sort Maintenance, Sort Analysis, and Freight Management, leading the training for all employees within the hub.• Established processes across shifts and building-wide expectations and culture to steer overall safety, quality, performance, and customer experience.• Balanced floor production from both Inbound to Outbound, monitored inbound and anticipated volume flow, administered disciplinary actions, conducted pre-sort meetings, and coached and mentored Dock Managers and LPSes in upper-level decision-making skills.𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬• Managed and selected all contractors to deliver to over three hundred DDU’s 6 days a week• Maintained 98.5 to 99% OTS

• Responsible for the SmartPost Hub in Atlanta for the full P&L and budget for the facility processing ~300K packages daily.• Supervised a team of 200+ non-union employees, 150 employees, including 8 direct reports, 15 indirect reports, and ~180 part-time employees providing direction to staff managers in the efficient operation and maintenance of the hub facility.• Analyzed hub operations and engineering to ensure productive staffing utilization, ensuring the hub operates to optimize safety, security, quality measures, productivity, and service expectations.• Manages a system of controls to ensure that service levels and operational performance KPIs are met for cost per package, misload, load factor, on-time and overnight service, turnover, and injury frequency goals.• Assisted the successful launch of our Pittsburgh and Phoenix hub operations and onsite point of contact for all details for the launch of the Atlanta hub.𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬• Reduced number of damaged packaged by 75% through strong leadership of the Quality Action Team • Decreased mis-loaded packages by 35% at the leadership of Quality Action Team• Delivered 97.5% OTS• Increased productivity by 115%• Managed 200% volume growth over 3 years

Previously owned by Quad Graphics• Manage the complete operation and maintenance of the Atlanta SmartPost Hub facility averaging 75K packages processed per day to ensure financial and service goals are met.• Led and coached a team of 6 direct reports (Dock and Logistics Supervisors), 20 indirect non-union full-time employees, and ~120 part-time employees unified team by engaging employees in building and aligning individual goals with the company goals.• Developed and executed long-term and short-term goals through partnerships with vendors, the USPS, 3PL carriers, and staffing agencies.𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬• Delivered 96.0% OTS• Redesigned offline operation saving the company over $75K a year in labor• Assisted the successful launch of Charlotte, NC, and Detroit, MI hub operations.

Previously owned by SmartPost