Commercial Lease Advisory and Valuation, Property Management and Services

Assisted Chartered Surveyor in producing Red Book Valuations for a variety of purposes. Carried out commercial rent reviews and produced Heads of Terms, and managed rental uplifts for portfolio of residential protected tenancies.Block managed portfolio of 40 residential developments (some with a commercial element) and estates of freehold houses, using Dwellant software. Carried out site surveys, managed contracts, developing schedules for regular services and creating forward maintenance plans. Interpreted title documents to produce FME1 documents for transfers and solicitors enquiries. Managed Section 20 projects from development of scope and consultancy period to tender analysis, engaging chartered surveyors and specialists as necessary. Tracked and managed cost variations and milestones throughout to ensure delivery. Worked with Risk Assessors to ensure compliance with Fire and Health and Safety legislation, developing works to upgrade building compartmentation and systems in line with best practice. Produced annual budgets and managed expenditure using TRAMPS software, reporting to Directors and finance department as necessary. Attended Director’s meetings and AGMs, presenting company accounts, managing expectations and producing accurate minutes.

Manage high end portfolio of approximately 140 properties for the most prestigious name in Oxford real estate. Manage and exceed expectations of diverse client base, including international investors and high net worth individuals, through diligent communication and problem solving.Specialize in HMO compliance, using knowledge and council relationships to ensure successful license applications and renewals. Effectively use Reapit software to manage all documentation: GSC, PAT, EICR, FRA,etc in strict compliance with regulation.Advise clients on options to enhance value of portfolio, carrying out initial development viability assessments for our refurbishment department (exceeded target of £20,000pa)Use market knowledge to project rental returns and uplift in capital value, calculating rate of return of investment for client.Maintain very high tenant satisfaction, carrying out regular inspections to identify issues implement suitable remedial measures proactively.Use advanced negotiation skills to effectively handle deposit returns process with TDS.

Liaise with builders, incoming tenants, strata and other stakeholders to establish scope of project.Develop scheme of works and establish key deliverables, timescale and cost.Assess resource requirements (human, cost, time), sourcing and engaging subcontractors as requiredDevelop SWMS, recycling strategies and risk management plan.Oversee team on-site to ensure compliance with WHS legislation and maintain a safe work environment. Ensure all necessary equipment and material are on site at all times, and all waste material from site removed and sorted to comply with EPA regulations. Organising transport to transfer station and maintaining a log of all waste disposed.Monitor project progress implementing contingency plans if necessary. Provide continuous updates to internal and external stakeholders as required. Track cost variations and provide finance department instructions to invoice.

Supported Senior Account Managers with a portfolio of over 200 properties across both the private and public sector, negotiating terms for additional services, managing expectations and cultivating strong relationships.Carried out site surveys of new properties and drew up schemes of works to enable residential occupation under critical time constraints. Improved company's Fire Risk Assessments and Health and Safety Appraisals to ensure compliance with British Standards.Managed contractors to complete initial works, and began to move toward proactive rather than reactive maintenance and facilities management. Worked with overseas finance team to implement new purchase order system (up to £60k) and trained operations team on creating accurate invoicing instructions

· Diligently increased ACE customer base by calling cold data, generating new leads and sales.· Effectively overcame objections and closed sales of insurance policies in strict compliance with Financial Service Authority guidelines· Adapted to clients' changing requirements over multiple campaigns, working with other team members and compliance officer to develop effective scripts and pitches. · Consistently exceeded targets for cross-selling and up-selling, before promotion to outbound team. Independently researched insurance market, maximising selling points for our pitches.

Accurately assessed students from induction stage to final grading by oral examination. Diligently developed and managed individual student strategies, raising the pass rate to over 96% Communicated effectively to engage students of all ages, the faculty and parents through regular report writing. Independently developed over 100 detailed, dynamic lesson plans, since retained by the schools. Ambassador for SYLS, presenting the certificates of completion, and. featuring on the signage and brochure.