• Establish collaborative partnerships with key stakeholders and team members to aid in the Agile adoption journey • Collaborate across the VMO to design and support full Agile transformations within teams • Coach and guide teams on the mechanics of Lean and Agile methods to achieve optimal team effectiveness • Work with Experience Owners, Execution Managers, and Scrum Masters to track and report on Agile Metrics & KPIs to understand progress and to leverage data for backlog management and reporting • Deliver hands-on coaching of individual teams in all aspects of Agile Frameworks (e.g. daily meetings, planning, self-organization, collaboration, iterative development, managing flow, backlog maturity, limiting WIP, etc.) • Create, build, and deliver customized Agile training meeting VMO branding standards • Mentor individuals on team principles through Program Management (metrics, intake, prioritization, and allocation) • Embrace servant leadership and display behaviors that come with the key mindset shifts associated with agility • Collaboratively create, launch, and facilitate Agile groups, Communities of Practice, and Agile Working Groups • Demonstrate a strong fundamental understanding of business operations (e.g. planning, budgeting, resource management, etc.) • Collaborate across the VMO to provide content exposing colleagues to innovative thinking and ideas from the Agile community to increase agility • Drive continuous improvement ensuring quality delivery and minimization of unnecessary process overhead • Coach teams to analyze Agile metrics in order to make data and value driven decisions • Collaborate across the VMO to help evolve tools processes to ensure data is accurate and accessible • Collaborate with and mentor scrum masters on improving their craft and level of agile maturity • Coach and mentor functional managers to improve their understanding of and agile capabilities

• Coached three development teams to become high performing by leading team improvement sessions based on proven Agile resources• Facilitated the iterative updating and improvement of the team Working Agreement• Crafted and maintained all product lifecycle documents and project critical metrics on a weekly basis• Built a culture of continuous improvement, fostered intellectual curiosity and a growth mindset, and encouraged empathy, understanding, and a steadfast pursuit of excellence• Supervised team results and ensured visibility of status and artifacts• Championed the mindset changes and belief re-sets required to achieve the desired business results• Worked to recognize and facilitate resolution of dependencies between engineering teams both internal and external• Improved organizational agility by defining and educating employees on standard best practices such as Definition of Ready and Definition of Done• Facilitated Agile ceremonies such as retrospectives, sprint plannings, sprint reviews & demos, daily standups, PI Planning, and backlog refinement sessions• Served as a key contributor to the development team’s success by driving principles of empiricism and transparency throughout the development process• Fostered agile maturity to assist the development team in becoming self-organizing and self-managing• Helped identify organizational and team impediments and worked with the leadership team to create effective strategies to overcome them

• Coached junior scrum masters on agile best practices and how to foster agile maturity within teams• Founded a Community of Practice and drove adoption of agile best practices across multiple teams and departments• Assisted in leading Agile transformation within the SAFe scaled agile framework with other members of the Lean Agile Center of Excellence• Embodied servant leadership and partnered with the development team and the Product Owners to drive the delivery of working software and technology platforms• Served as a liaison between stakeholders, the development team, and management• Identified opportunities for experimentation and growth within the development team and organization• Coached the team and stakeholders towards Agile excellence by maintaining the integrity of the scrum artifacts including the product backlog, sprint backlog, and potentially releasable product increment• Helped team improve by leading inspect and adapt meetings while using burndown and burnup charts to visualize progress and performance• Embraced and embodied the philosophy of continuous improvement both personally and as a member of a team• Helped the Product Owners and development team deliver high quality outcomes by:o Collaborating with the Product Owners to ensure backlog is prioritized in a fashion that minimizes delays and manages dependencieso Actively facilitating the refinement of work in the backlog by analyzing requirements and acceptance criteriao Guiding and coaching the team to refine, estimate, and plan work in the backlog and program incremento Identifying and helping resolve risks and impediments on the team and organizational levelso Working to recognize and facilitate resolution of dependencies between interoperability and design teamso Driving effective communication and transparency between all team members, leadership, and stakeholders

• Coached the team and business stakeholders on Agile mindset, methodologies, best practice, and frameworks.• Lead daily Scrum meetings with onshore and offshore development teams to track impediments to assure team would hit sprint goal.• Using the CALMR approach within DevOps, improved collaboration across the value stream to develop and automate a continuous delivery pipeline for e-commerce & mobile app projects• Facilitated story estimation sessions and backlog grooming sessions with the team• Fostered team members to reach their potential by bringing transparency, accountability, collaboration, and continuous improvement• Worked with Agile Center for Excellence to recommend and develop agile standards that foster team and organizational agility.• Shared, learned, and collaborated with team members and managers to develop strategies to improve execution and ideas that drive great team results and success• Facilitated Sprint planning meetings to prioritize user stories in accordance with the roadmap defined by the Product Owner• Tracked and managed product backlog, burndown metrics, and velocity• Worked with Product Owner to define acceptance criteria for the user stories• Prioritized business and systems problems and conducted risk and impact analysis with the executive members• Facilitated Agile 101 training sessions and mediated conflict resolution sessions for remote teams• Acted as a liaison to educate technical teams about the business and functional requirements of clients• Created templates and interview documents by working with the development and executive teams

• Co-Lead in Agile Transformation• Lead daily Scrum meetings with development team to track impediments to assure team would hit sprint goal.• Facilitated Sprint planning meetings to prioritize user stories in accordance with the roadmap defined by the Product Owner• Facilitated story estimation sessions and backlog grooming sessions with the team• Facilitated program retrospectives with the product/company owner • Worked with hardware engineers on complex, multi-dependency systems and system integration• Oversaw the negotiation, development, and maintenance of client agreements and lead critical negotiations that fulfill supply requirements by using a systematic methodology• Collected defects and maintenance of the system to enhance the value of the collections management system• Partnered with the product/company owner to elicit custom reporting requirements and convert them into technical specification documents for the collection team

• Oversaw development and implementation of vertical slices of Bloodhound software• Led project to integrate Microsoft Excel macros into Bloodhound software to maximize technological efficiency• Facilitated product demo sessions• Developed lean collection processes to optimize cash flow, personnel, and technology while meeting consumers’ expectations in quality and compliance• Constructed profit and loss reports monthly, quarterly, and yearly for gross collections of $3,000,000• Arrange for debt repayment and establish repayment schedules, based on customers' financial situations.• Construct legal documents such as Summons and Complaints and garnishment paperwork.• Perform administrative duties such as imaging, account maintenance, and drafting documents to track training progress for PCC employees.• Develop and maintain client relationships through communicating disputes and negotiating solutions to result in higher debt repayment percentages.• Cultivate business to business contracts by effectively explaining the value of the services Professional Collectors Corp. provides to its clients.• Assisted in increasing total company revenue 20% between 6-2014 and 1-2017 including generating $3 million in gross collections for the first time in 60+ years of company history

• Developed fundraising activity plans that maximized participation for the University Fundraising Program.• Managed talent by coordinating daily scheduling and project strategy for 20+ team members• Interviewed, trained, and lead student employees to ensure quality performance.• Compiled & analyzed data to track progress regarding individual callers and team statistics.