Co-Director of Haunting Visions Limited.A new company looking to launch an exciting new Themed Entertainment Centre concept in the South of England, UK.We have plans to introduce a new type of entertainment venue bringing together the concepts and experiences of some of today's most popular themed entertainment experiences all under one roof.

Site Manager for an entertainment centre including go-karting and laser tag.Ensuring safe operation of the venue through H&S audits and regularly reviewing risk assessments and procedures.Recruiting new staff from daily operations to a management team below me and training them up to be safety compliant.Creating efficient schedules that match the business needs and optimise profitability.Monitoring stock levels, placing orders to have the right amount of stock on hand and reviewing supplier pricing to ensure we are receiving competitive rates.Researching new ways to enhance the business and increase revenue, from new events to different and unique formats for the activities.Completing competitor analysis to maximise our place in the market.

Delivering great service and dining experiences to our guests everyday.Working as part of the management team to ensure smooth daily operations.Following all food hygiene and safety protocols;Strict allergy proceduresCross contamination preventionSafe storage and movement of foodsInterval temperature checks of devices in the kitchen to ensure safe operating windowMotivating the team, through incentives, to receive great reviews to help us hit our targets whilst reviewing any constructive reviews to ensure constant improvement. Engaging the team in their learnings and ability to develop and progressKey holder for the site ensuring secure closedowns occur, following cash handling procedures and security.

Direct manager for a team of 30-50 staffAssisting the area manager with rota completion, recruitment and training.Creating a training plan for each member of staff to assist with their development and also meet the department needs for operationWorking to a strict operational budget whilst still hitting targets such as efficiency, safety and guest satisfaction.Motivating the team to achieve KPI targets through incentives, challenges and games.Completing probationary reviews, absence reviews and investigations.Reviewing and creating risk assessments and code of safe working practices.Liaising with park operations regarding ride availability, guest issues and any other problems.Training and development of my temporary team leader to help them progress.

Assisting the engineering department with their winter maintenance, adhering to all training and manuals to meet the ADIPS and LTC safety standards for ride maintenance. Working outside in all weather during the winter months to meet deadlines to ensure everything was ready for the next season.Dealing with any setbacks through contingency and adjusting plans on the fly.

Back of house role comprising of auditing files, cross checking paperwork to ensure compliance, completing daily reports.Helping with the daily operations of the rides department with morning sign off, assisting with breaks, attending shut downs and assisting in evacuations through completion of Working at Height course.Assisting in recruitment through conducting initial reviews of CV's, holding interviews, and running the department inductions.Large input into the operations of the Fright Night's event in 2018 by creating data sheets to see where targets were being hit or missed, analyse and trial different techniques, attend and deal with any larger issues by liaising with the entertainments departments, redesigning layouts to deal with bottlenecks.

Experience in learning, following and enforcing a code of safe working practice.Managing a team of hosts to ensure safe, efficient operations of the rides whilst holding ultimate responsibility.Delivering great customer service striking a balance between speed, quality, and safety of service.Motivating staff during slower days to be engaged.Liaising with other departments to resolve any larger issues.

Working behind the bar serving guestsFollowing licensing laws regarding alcohol salesPushing upsells on drink products to more premium options End of night clean down to a safe hygiene standard

Liaising with the Duty Manager to ensure smooth daily operationTime management with the regular set up changes for different bookingsEnsuring cleanliness standards throughout the siteFirst Aid and AED trainingStock taking and loss preventionCompleting of risk assessment reviewsPart of the birthdays team helping to; Take birthday party bookingsArrange the catering through the on site cafeParty room set upHosting the parties themselves ranging from sports, inflatables and soft playDuring my time at Achieve Lifestyle I completed a Level 2 NVQ in active leisure, learning and wellbeing and operational services.

Selling on ride photos to guests as they left the rideLearning sales techniques to increase purchases to multi-buys or packagesSales targets to be hit depending on daily demandIncentives to push sales on lower yielding attraction with team competitions