-Engage all stakeholders at strategic accounts, understanding their business needs and how Planalytics’ products help meet them-Identify, develop and own global sales initiatives to drive growth from both net new and upsell accounts.-Partner closely with Product, Customer Success, and other Operations stakeholders to drive short- and long-term strategy for product developments based on market feedback; manage relationships and drive discussions with external partners/vendors in support of that strategy.-Regularly listen in on customer calls to offer proactive inputs and feedback to the sales team.-Analyze CRM data and make recommendations on sales, marketing, and customer service initiatives-Establish consultative relationship across the company to achieve strategic and operational goals-Drive execution through ability to quickly move from high-level conversations into detailed operational discussions

Direct and oversee execution of strategic company initiatives for retail analytics and consulting services. Work directly with external clients to implement and integrate retail analytics into operational workflows. Manage a team of three customer success partners. Report directly to COO.-Created Customer Success department at Planalytics. Responsible for revenue growth through renewal and upsell business.-Presented results and action plans directly to C-level clients for implementation of demand forecasting analytics.-Consulted with retail clients during pre-sales, onboarding, and renewal/upsell processes to increase usage and functionality of demand analytics.-Integrated products with retail clients to increase turn rate, reduce stock outs, increase gross margin, improve sell-through percentage, shrink payroll, through improved demand forecasting.-Developed metrics for measuring customer health and correlating health scores to churn probability.-Constructed service definitions for high touch, low touch, and tech touch clients.

-Using demand sensing analytics, boosted profits at retailers by 2-6% through improved inventory management, including reducing inventory carrying costs and avoiding lost sales.-Created novel methods for describing price elasticity and optimizing pricing decisions across time and geographies.-Increased analytical forecast accuracy by 45% over the last three years.-Increased operational efficiency of analytical processes by an order of magnitude, measured by number of analyses performed per day.-Implemented strategy to extend weather forecast skill to thirty days.-Developed strategic product roadmap for innovation in retail analytics and consulting.-Guide company-wide strategy at weekly executive level meetings.

Led research, development, definition, and maintenance of statistical forecasting techniques for retail, agricultural, and energy sectors.-Improved analytical forecasts of consumer demand by 25% versus a last-year-as-a-forecast baseline.-Increased operational efficiency of analytical process by an order of magnitude, measured by number of analyses performed per day.-Developed new weather analytics metrics, including the amount of business impacted by weather and the improvement in demand plan forecasting when including weather analytics.-Created SnowMetrix, a tool that allows facilities management teams to save 25-40% ($5-20m) on snow removal costs by evaluating expected values of proposed contracts during the RFP process.-Directed and oversaw execution of strategic company initiatives for business analytics.

- Created global, short and medium range tropical cyclone forecasts daily.- Developed new statistical techniques for determining weather's effects on business.- Created daily 15-day forecasts for temperature anomalies and precipitation in North America and Europe.- Led daily weather briefing for North America and Europe.

Created content for master’s level course in Business Analytics. Taught material to 35 MS, Business Analytics candidates. Evaluated student progress and mentored students interested in the field.

- Investigated the differences between two different sets of gale radius statistics for the North Atlantic Ocean using statistical hypothesis testing. - Maintained the research group forecasting webpage. - Research included the studying of probabilistic forecasts for extratropical transition. - Led tropical forecast discussions during the North Atlantic Season.

- Educated undergraduate students in basic meteorology at the survey course level. - Prepared lesson plans and homeworks for students. - Supervised three teaching assistants.

- Prepared marine and local forecasts, preparing surface analyses for both the near-Bermuda region and the Atlantic Basin. - Interacted with outside operational agencies and the local media - Liaison directly with NHC Hurricane Specialists in preparation of hurricane track and intensity forecasts for Bermuda. - Prepared manual terminal aerodrome forecasts (TAFs) for TXKF. - Led forecast discussions for relevant personnel.

- Underwent training to properly use the H*WIND platform for evaluating surface wind fields of tropical cyclones. - Organized archives of gale radius statistics from H*WIND. - Collaborated with HRD scientists for ideas regarding my own research.