Adam Davis Email and Phone Number

Developing ServiceNow XML and API for a large government agency.

Research and write on non-fiction topics to support ongoing projects.

Schedule and coordinate custom software releases for a major cloud customer. Drive short and long-term initiatives in order to align multiple accounts toward common platforms. Participate in configuration qualification during the pre-sales cycle. Manage teams for optimal ROI and coordinate efforts o crossproject initiatives. Analyze, evaluate and overcome program risks, and report to stakeholders. Assist with RFPs and RFQs as needed.

Manage team resources, schedules, assignments, capacity, and technical tasks for a 24x7 team supporting a large financial customer in multiple datacenters. Design and correlate diverse data feeds to increase project efficiency. Regularly report and present results to customer. Handle escalations.

Business Analyst/Data Analytics - Resolve impediments to supporting infrastructure of large financial customer, improve automation effectiveness. Analyze support incident resolution patterns and identify areas for process improvements. Work with support technicians and development team to improve efficiency. Present findings and suggestions to customer executives. Advise and train system administrators. (Kyndryl spun off from IBM during this time.)

Managed developers on two continents creating cloud automation consumed via REST API. Oversaw planning and feature development and enhancements using node.js, Angular.js, Python, Microsoft.NET, SOA, and Agile methodologies to automate the provisioning of services, networks, software, network devices, virtual and physical machines for large enterprises generating tens of millions of dollars in revenue annually. Advocated clean maintainable architecture and radical team participation to ensure a best of breed work product.

As a Manager of a Software Development team, I manage 3 highly skilled and diverse software development teams of 25-30 employees and contractors of various levels of experience in Maryland, Bangalore, and Dallas. Interview, hire, coach, and evaluate development and QA staff. Manage, design, co-architect and plan software development of managed, customer facing cloud hosting project with peak revenue of ~$65M/year, including backend, billing, and customer facing systems. Working with three teams in different time zones, guide projects including image deployment and management system, event management service, various SOA and proof of concept projects, workflow system for automated provisioning of new cloud services. Presided over team conversion from Microsoft to open source tools (node.js, jQuery, AngularJS, MySQL, Cassandra). Serve as technical liaison for remote product management organization, negotiate quarterly project and development goals in accordance with Agile practices. Manage iteration planning, backlog grooming, and deployment schedules in challenging, highly siloed organization at various levels of process and staff maturity. Advocate for and identify enhancements of legacy Computing as a Service (CaaS) product, continuing releases under extreme time and staff constraints.

Senior Software Developer, 11/08-6/11. Jointly led software team in designing and implementing multitier cloud based CaaS computing product and deployment to five international facilities. Performed software, product, and DB design tasks while mentoring and performing code review and QA tasks with junior members of staff. Created .NET WCF service layer to remotely provision and manage servers and networks via backend automation. Advocated UI clarity and simplicity to ease customer acceptance of a complex product. Met with product team and marquee customers to identify requirements and prioritize tasks. Wrote release notes. Worked with network engineers to translate full network feature set into service based API for web based provisioning and management on both load balancing and firewall products. Implemented best practices configuration management system, documented and trained staff on procedures. Evangelized need for flexible test-driven design and developed structure to meet team and QA needs. Created data driven billing system that met both user and downstream corporate billing engine requirements. Created administrative tool with role based access using ASP.NET and custom controls, automated complex backend administrative tasks as needed. Included standards-based CSS to meet corporate style guide. Interfaced with documentation staff, QA team, documented new features as they were developed and trained product delivery and support teams. Created Python scripts that consumed WCF and integrated open source network management software with in-house billing system. Performed tier 4 support tasks for production and new facility deployment issues. Patents:• Load Balancer and Firewall Self-Provisioning System. U.S. Patent 9,237,194, issued May 10, 2012.• Pre-validation in a computing on demand system. U.S. Patent 9,058,211, issued June 16, 2015.• Virtual machine allocation in a computing on-demand system. U.S. Patent 8,850,442, issued May 2, 2013.

Coded SharePoint .NET webparts, custom actions, and fields; rewrote existing corporate intranet to SharePoint: gathered requirements, analyzed existing code; prepared gap analysis of proposed search engine capabilities; created publishing system with document approval workflow; enhanced SharePoint document archiving based on document attributes. Wrote training documents, gathered feedback, and proposed cost saving solutions. Authored CSS best practices white paper. Contributed articles to company software development blog. SharePoint, .NET, HTML, PHP, MySQL, CSS, JavaScript, Linux, SourceSafe.

Managed software development projects and timelines. Conceived multithreaded workflow system to integrate disparate management systems using WMI for management of servers, with web UI and a SQL scheduling and data storage. Designed and led development of an extensible .NET document publishing system with diverse synchronous and asynchronous delivery methods. Converted extensive ASP website to .NET. Developed group intranet website. Automated bare metal server provisioning, enhanced energy conservation of deployed servers, developed multitenant Exchange provisioning system with Active Directory integration. Integrated system with enterprise billing system requirements. Served as a member of architectural review committee. C#, MSSQL, Active Directory, ASP.NET, WMI, ChartFx, Visual Basic.

Designed proxy node architecture that grew to more than 200 proxy servers in 7 U.S. data centers. Guided Ernst and Young certified security architecture. Established secure WAN for data delivery from nodes to main data center. Developed scheduling tool for managing proxy network. Formulated and implemented automated software and hardware asset management. Integrated 3rd party email tool to enhance email processing. Advised corporate counsel on technical issues. Planned and managed staff domain upgrade. Supervised management of LAN services. Inaugurated company intranet. Trained new employees. Python, SQL, WMI, AD, MRTG.